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Technical Account Manager, Global Japanese OE Customers

Clarios

Position Description:

This position is responsible for providing technical expertise and acting as a primary interface with OE (Original Equipment) customers for the design and release of automotive, motorcycle and heavy duty batteries for our global or regional OE business, in addition to hands-on activities to support teardown analysis of batteries returned from field, in order to drive continuous quality improvement.

Technical Account Manager will report to CBU Director, OE Japan (CBU: Customer Business Unit) and functionally provide global support for customer activities focusing on Japanese OE business development and maintenance.

You will operate as the primary technical contact and product/program advocate for the sales and business development activities to meet the customers’ individualized needs. You will partner and support CBU by understanding the technology, the challenges and product requirements, and the value proposition that Clarios presents to customers. You will engage in monitoring emerging technology trends & translating them into business opportunities, by working closely with other technical functions across the organization (such as Technical Account Management, Product Management, Product Engineering and Program Management). You will function across the product life cycle from new business opportunity through post-launch activities.

What you will do:

  • Technical Account Manager partners and supports CBU to understand the OE customers’ technology, current challenges and product requirements and drives these requests through Clarios’ network.
  • As a technical expert, Technical Account Manager is a technical liaison between the customer and Clarios, delivering both messages to ensure a positive relationship between the customer and Clarios; as well as a coordinator and a contributor to ensuring both messages are being clearly understood. This position is also a key interface from Japanese OE customers to Clarios’ internal technical groups including Product Engineering, Program Management, Product Management, Manufacturing and Quality.
  • Manage customer technical relationship as a first contact to customers' Engineering departments in Japan, while serving as a primary contact for Technical Account Management (TAM) activities in Clarios’ global network.
  • Articulate technology and product positioning to technical customers and within Clarios’ organization.
  • Use solid negotiation skill to reach agreement on acceptance of complete proposals and programs with both internal and external parties where there may be little interest in cooperating or participating.
  • Manage execution of Clarios’ functional activities and any related communication to assure timely solution to customers’ engineering needs and concerns.
  • Advise Product Management, Product Engineering and CBU regarding technical activities from Japanese OEM & OES customers.
  • Collaborate with CBU, as well as Technical Account Management, Product Management, Product Engineering and Strategy to identify emerging technology trends and translate them into business opportunities.
  • Conceive, develop, and evaluate plans for solving complex engineering challenges by collaborating with cross-functional development team as an advanced level individual contributor with strong engineering expertise.

How you will do it:

  • Act as a technical sales contact to Japanese OEM & OES customers.
  • Provide customers with technical and application expertise on existing and future products. Act as a go-to person for customers' contacts who need Clarios’ product knowledge and technical support.
  • Plan and execute regular open issue customer meetings to address technical concerns/inquiries from the customer with Clarios’ internal teams.
  • Interface with customer Engineering and Purchasing. Develop and maintain positive and proactive relationships with customer decision-makers to ensure that Clarios’ products and services are selected and specified by customers to the maximum possible extent.
  • Develop and deliver customized demonstrations; prepare for technical communication.
  • Manage and support the internal organization to timely provide technical information to the customer to assure customer satisfaction.
  • Set engagement priorities for global or regional Clarios teams to ensure that customer issues and complaints are being addressed appropriately.
  • Provide pre-sales technical assistance and product education to ensure timely responses to RFIs/RFQs and various customer documents.
  • Work with Product Engineering and Product Management on competitive offerings and opportunities. Provide them with technical insight and advice based on voice of customers. Fully understand and clearly articulate the benefits of Clarios products to all levels.
  • Validate technical fit to prospective requirements, determine scope of work, and contribute to overall pricing and proposal creation for the assigned customers.
  • Oversee, manage, and prepare for customer relevant deliverables within technical swim-lanes in collaboration with cross-functional team during product development and launch process.
  • Manage customer specific release processes and deliverables through appropriate customer channels including electronic portals.
  • Keep close attention to accuracy of any day-to-day communication going out of Clarios to the customer as embodiment of detail-oriented working style, including but not limited to figures in customer drawing, test report, sample cost quote, etc. Also, early detect major gap of thought, expectation, and internal business process between Clarios and the customer to identify potential opportunity to promote “Customer Centric” culture.
  • Coordinate post-launch technical activities initiated by either customer or internal team, including resolution to quality issue, design change proposal and customer approval process, confirmation of regional regulation compliance, performing non-spec testing as per special request from customer, etc. Proactively find and assemble appropriate persons from multiple functions and regions to facilitate activities case by case.
  • Visit a battery lab at a distant location (Atsugi-city, Kanagawa) to participate in and support monthly warranty teardown of returned / rejected batteries manufactured by Clarios Korea and share key findings with Korea team to drive continuous quality improvement.
  • Mentor other TAM and Engineering members about lead-acid battery design, testing, manufacturing process and quality control, industry standards, and common customer requirements as needed basis.
  • Actively engage in discussions between the respective Clarios Subject Matter Experts and the customer to influence the customer’s product and technology direction.
  • Support CBU, Technical Account Management, Product Management, and Product Engineering to gain firsthand knowledge about new technology trends among OE customers (such as BEV, Autonomous, ADAS, etc.) and potential impact on future battery spec.
  • Analyze marketplace information in area of assigned accountabilities to assist in defining future product sales levels, potential customers, and competitor threats.
  • Help the organization identify product portfolio opportunities with short and mid-term outlook
  • As an expert on the customer thought process and business practices, educate colleagues including Directors and VPs regarding customer processes and launch documents to ensure and drive “One voice”, “One team”, and “Transparent” communication manner with internal partners and external customers.

What we look for:

  • BS in Engineering, Electronics, Chemistry, or Electrochemistry required.
  • MS in Engineering discipline preferred.
  • 8+ years of relevant industry experience required.
  • Experience of Product Engineering, Development and Launch process, and/or Quality in battery industry highly desired. Similar job experience at an automotive Tier 1 supplier and/or OE automaker preferred as well.
  • Experience in engineering management, project management, and/or product management a plus.
  • Native-level Japanese verbal and written communication skill required.
  • Business-level English verbal and written communication skill required.
  • Excellent verbal and written presentation skill required, to articulate your thought straightforwardly to let others understand correctly and smoothly on an open and timely basis, considering what others are expecting from your communication.
  • Ability to develop, maintain and manage customer relationships including solid negotiation skill required.
  • Teamwork oriented working style, and ability to build relationships and trust with others required, to influence without formal authority.
  • Solid organizational skills required, including multitasking and time-management in a fast-paced environment, taking organizational and customers’ priority into account.
  • Ability to work in a highly complex matrix organization (cross-functional team) required, while preserving the identity and clear objectives of the business.
  • Detail-oriented working style required, rather than rushing through tasks.
  • Should be a fast and independent learner. Eagerness to continuously improve oneself and “do what it takes” attitude required.
  • Strong problem solving and analytical skills a plus.
  • Assertive and energetic, able to work spontaneously under pressure.
  • Advanced skills in MS Project and MS Office (MS Word, Excel, and PowerPoint).
  • Travel expectation is between 15-30% between Clarios sites and customer sites for business meetings.

This job description indicates the general nature and level of work expected of a candidate. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of a candidate. A candidate may be required to perform other related duties.

  • Candidates who are less experienced can apply for this position as well. We would consider you as a junior role -Technical Sales Engineer.

About Clarios:

Clarios is the global leader in advanced, low-voltage battery technologies for mobility. We power progress through ever-smarter solutions for virtually every kind of vehicle. With 16,000 employees in over 140 countries, we bring deep expertise to our Aftermarket and OEM partners, and reliability, safety and comfort to everyday lives. We answer to the planet with a rigorous ESG focus – advancing best-in-class sustainability practices and advocating for them across our industry. We recover, recycle and reuse up to 99% of our battery materials. Clarios is a Brookfield portfolio company.

To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.

Clarios, LLC is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law, EEO is the Law (supplement), and Pay Transparency Non-discrimination. If you are an individual with a disability and you require an accommodation during the application process, please email Special.Accommodations@Clarios.com.

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Confirmed 10 hours ago. Posted 30+ days ago.

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