As the ACES Program Manager for Middle Mile, you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures at Amazon's ATS/Middle Mile. We are Amazon's intra-network delivery arm, delivering packages between our Fulfillment Centers, Sort Centers, and Last Mile network.
You will work with teams across Operations, Learning, Finance, and other supporting functions in order to find defects and opportunities, measure performance, and track changes. You are the Subject Matter Expert on all processes and are expected to catalog and share this expertise with your stakeholders in a clear and scalable manner.
As the Program Manager, you will be accountable for the program's roadmap, planning cycles, financial entitlement, strategy, and structure. You will work with your peers at other Transportation ACES units (AMZL and Sort Center) to ensure the scalability of end-to-end processes and quality control.
Key job responsibilities
Your core activities and responsibilities include:
A day in the life
You will be working closely with all Ops teams to offer support and expertise and gain an insight into bottlenecks and opportunities for improvement. Some of these teams include:
You will also work with your counterparts in other geographies to benchmark our processes and ensure conformity with Amazon Standard Work.
About the team
The Amazon Customer Excellence System (ACES) team is a team of highly qualified individuals whose main goal is to ensure quality control and continuous improvement. We do this by keeping a close eye on metrics, making sure that we are constantly raising the bar on performance and efficiency. We are also responsible for the adoption of new technology and procedures as well as supporting our peers with subject matter expertise.
We are open to hiring candidates to work out of one of the following locations:
Sao Paulo, SP, BRA