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Information Technology (IT) Specialist, USAID Climate Resilient WASH Activity - Ethiopia

RTI International

Overview

Research Triangle Institute (RTI) has over 30 years’ experience assisting governments, communities, and the private sector. As a not-for-profit, independent research institute based in North Carolina, USA, RTI has roughly 6,000 employees with global experience implementing international development projects. RTI's Sustainable Growth & Resilience (SG&R) technical unit within the International Development Group brings together RTI experts and capabilities across food security, agriculture, energy, environment, water, governance, and economic opportunity. SG&R will leverage RTI's experience designing and delivering multisectoral programming and technical solutions to respond to climate change, build resilience, and promote economic growth around the world. 

SG&R’s Water portfolio has delivered innovative, breakthrough solutions in key development sectors globally, including water sector governance, water, sanitation, and hygiene (WASH) services, water resources management, community engagement, urban resilience, and institutional capacity building.

Project Description

The purpose of the five-year USAID Climate Resilient (CR) Water, Sanitation and Hygiene (WASH) Activity is to support accelerated access to inclusive and resilient WASH services targeting lowlands areas.

The Activity will be based in Ethiopia and target the lowland areas of Afar, Oromia, Somali, and Southern Nations, Nationalities and Peoples Region (SNNPR).

The Activity will work to fulfill this purpose through four complementary intermediate results:

  1. Professionalize and expand climate-resilient water services;
  2. Increase sustainable access to and use of sanitation and hygiene products and services, including for menstrual health and hygiene;
  3. Improve gender power dynamics;
  4. Strengthen the enabling environment for climate-resilient water and sanitation services.

Position Description

RTI is seeking an Information Technology (IT) Specialist for the recently awarded USAID CR WASH Activity in Ethiopia. The IT Specialist will manage and support IT systems for staff located in the Addis Ababa Office as well as staff located throughout Ethiopia.

The IT Specialist will be based in Addis Ababa, Ethiopia and report to the Finance and Operations Director.

Responsibilities

  • Provide technical support to the project including laptop setup and troubleshooting as needed, support Microsoft365 applications, and any other related IT support. 
  • Support staff onboarding and data maintenance, security, and confidentiality. 
  • Manage the use and maintenance of technology required for day-to-day operational support of the project staff and implementation, including first level of support Windows PCs, MacOS, and RTI cloud-based applications and maintain network infrastructure including the ISP, Routers, Ethernet switches, and PBX phones, as well as maintain spare parts and hardware repairs and restoration. 
  • Set up, maintain, and support the IT infrastructure and equipment for project offices in at least six locations and any additional project offices as required. 
  • Ensure Windows and other software is maintained and that patches are promptly applied. 
  • Ensure anti-virus software is kept current. 
  • Ensure information is backed up and maintained in accordance with RTI policies and procedures. 
  • Undertake projects that reduce the complexity of work processes and deploying systems and services that can be scaled without altering the basic design or architecture of the system, such as setting up an efficient Video Conferencing system in Project Offices to facilitate online meeting and collaboration between staff. 
  • Provide timely and cost-effective procurement of IT resources, working closely with colleagues in Administration and Finance to source appropriate IT items, solutions, and equipment, using relevant frameworks and ensure value for money. 
  • Negotiate robustly with suppliers to deliver contracts and services that are sustainable into the future by providing technical specifications for IT items and equipment. 
  • Provide support on the Financial Management System (QuickBooks) to the project finance team. 
  • Maintain IT inventory for all IT equipment and/or software in accordance with RTI policy and procedures. 

Qualifications

  • Bachelor's Degree and 5 years of relevant experience, Master's degree and 3 years of experience, or equivalent combination of education and experience.
  • Demonstrated experience supporting Windows PCs, servers, cloud-based applications and networks. 
  • Prior experience as an IT Specialist preferred.

Knowledge, Skills and Abilities:

  • Experience in Windows 10 /11, Windows 2016 and 2019 server / printers etc.
  • Ability to work under pressure and within tight deadlines.
  • Excellent writing and communication skills in English; proficiency in one or more local languages strongly preferred.
  • Work experience in Ethiopia required.
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Confirmed 14 hours ago. Posted 30+ days ago.

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