Senior Customer Success Manager

Simplelegal

Responsibilities
Workhours

Senior Customer Success Manager

SimpleLegal is known for outstanding customer support. We are second to none in our space. We are looking for experienced customer success managers to join our team. As an early member of our team, you will help to improve upon and lead our post-sale efforts by working with existing team members. The right person in this role will be passionate about making customers successful by solving their business challenges with technical solutions. You care about getting it done and getting it done right. You make sure our customers love SimpleLegal and see value in the product.

Our Customer Success Managers (CSMs) are the first level of communication to customers in need of support. The CSMs analyze issues logged by customers, leverage product expertise and share best practices to help establish our place at the top of the legal technology space.

Key Responsibilities

  • Own overall relationship with assigned clients, which include: increasing adoption, ensuring retention, and satisfaction
  • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services; get to know our power users
  • Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
  • Provide front-line primary support to our customers whether they ask questions over email, via our help widget, or on the phone
  • Proactively identify changes we can make to our application to make our customers' jobs easier
  • Own a variety of customer success activities, including onboarding and product training
  • Ensure the customer will be a positive reference to other customers/prospects

About You

  • Prior experience in customer success or support
  • Project management experience required
  • Experience with fortune 1000 customers
  • Experience with SaaS implementations
  • Enthusiasm and a willingness to learn about our customers’ business
  • Ability to multi-task, prioritize, and manage time effectively
  • Excellent written/verbal communication skills
  • Your professionalism should come through over email and on the phone
  • Specific experience in the legal world is great, but not required

We're looking more for enthusiasm and a willingness to learn over specific experience. Experience in a B2B software environment is a plus, but not required. 

About SimpleLegal

We’re here to build a world-class product that our customers love, that has the best support of any software product they use, in an environment that celebrates company and personal success. We believe that opportunity exists in the legal industry to build that company. We believe that we can build the next great enterprise platform faster and better than anyone else.

SimpleLegal is an enterprise SaaS startup run by second-time founders located in Mountain View, CA. We are the software platform for in-house legal operations. Sales has Salesforce. Marketing has HubSpot. Legal has SimpleLegal. 

We offer competitive compensation and benefits and a fun working environment. Dental, medical, catered lunches, game nights to get to know your coworkers, and more.

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Confirmed 2 hours ago. Posted 30+ days ago.

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