SimpleLegal is known for outstanding customer support. We are second to none in our space. We are looking for experienced customer success managers to join our team. As an early member of our team, you will help to improve upon and lead our post-sale efforts by working with existing team members. The right person in this role will be passionate about making customers successful by solving their business challenges with technical solutions. You care about getting it done and getting it done right. You make sure our customers love SimpleLegal and see value in the product.
Our Customer Success Managers (CSMs) are the first level of communication to customers in need of support. The CSMs analyze issues logged by customers, leverage product expertise and share best practices to help establish our place at the top of the legal technology space.
We're looking more for enthusiasm and a willingness to learn over specific experience. Experience in a B2B software environment is a plus, but not required.
We’re here to build a world-class product that our customers love, that has the best support of any software product they use, in an environment that celebrates company and personal success. We believe that opportunity exists in the legal industry to build that company. We believe that we can build the next great enterprise platform faster and better than anyone else.
SimpleLegal is an enterprise SaaS startup run by second-time founders located in Mountain View, CA. We are the software platform for in-house legal operations. Sales has Salesforce. Marketing has HubSpot. Legal has SimpleLegal.
We offer competitive compensation and benefits and a fun working environment. Dental, medical, catered lunches, game nights to get to know your coworkers, and more.