The Product Solutions Engineer will focus on providing industry-leading technology support for the Eze Investment Suite of products and services within the Americas Client Services organization. Product Solutions Engineers will triage, troubleshoot, diagnose and resolve client-impacting Incidents and Problems, following best-practice processes. The role is part of an escalation team comprised of specialized experts focusing on different proprietary applications, that serve as the last line of production support before Software Development. While primarily technology-facing, Product Solutions Engineers must embrace the Eze high-touch client support model and place a strong emphasis on high-quality communications, excellent judgement, risk awareness, and problem-solving. In addition, they seek to collaborate with the Product and Development organization and proactively identify potential service issues or software deficiencies to drive improved quality of products and services delivered. Areas of product/service functionality and specialized coverage include, but are not limited to: technology framework and infrastructure, electronic trading, fund operations, compliance, portfolio analytics/modeling, portfolio accounting, market data and APIs/integrations. The role offers excellent opportunities for career growth and advancement.
Compensation includes a competitive base salary & excellent benefits.
About the Eze Software Group:
Eze Software Group is a premier provider of global investment technology to support the front, middle and back office. The Eze Software Investment Suite addresses the core business needs of the asset management community, including Order Management, Trade Execution & Analytics, Portfolio Analytics & Modeling, Compliance & Regulatory Reporting, Commission Management, Data Management and Portfolio Accounting.
Eze Software partners with more than 2,000 buy-and sell-side institutions in 30 countries across North and South America, EMEA, and Asia Pacific. Clients include hedge funds, institutional asset managers, mutual funds, pension funds, endowments, family offices, wealth managers, and broker-dealers across a range of strategies, investment products, and asset classes. Based in Boston, Eze Software employs more than 1,000 associates in 12 offices worldwide.
Eze Software Group is an equal opportunity employer.