Insider

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About MindBehind:

Our company first began its journey in 2014, under the name of Sor’un Information Technologies. As a business messaging platform striving to elevate the communication between customers and businesses worldwide, we set out to follow a global path and rebranded our company as MindBehind Information Technologies in 2016. As of January 2023, we have been acquired by Insider, a B2B SaaS company that unlocked the unicorn status.

Today, we’re thrilled to work with over 120 enterprises as an international conversation management company. With the aid of our interactive conversational solutions rooted in world-class AI technology, we now aspire to make MindBehind the common thread in facilitating high-quality customer service. In this path of achieving operational excellence, we are more than proud to have a dynamic team of over 80 talented and passionate members willing to take MindBehind to great heights.

When it comes to reinforcing our young and vibrant MindBehind team with new members, our top priority is moving forward with people who exude enthusiasm for challenging themselves to grow and keep learning every step of the way.

First things first: What is this role about?:

• Collaborating with cross-functional teams to gather and analyze business requirements,
• Assisting technical integration projects and providing valuable insight,
• Aligning with new partners to understand their technical demands, clarifying the expectations and feasibility of the requests,
• Aligning with the internal teams to deliver partner’s expectations,
• Building and maintaining strong relationships with partners,
• Ensuring efficient communication between technical and non-technical stakeholders.

What we expect from you:

• A Bachelor’s Degree in a related discipline of the technology industry, preferably in Engineering,
• At least 2 years of experience in Technical Account Management or a related role,
• Familiarity or experience with technical integrations,
• Ability to adapt to new technologies and learn quickly,
• Familiarity, awareness, or strong working knowledge of development methodologies and technologies in one or more of the following: JavaScript, TypeScript, HTML, CSS,
• Familiarity with Agile development methodologies, such as Scrum,
• Strong problem-solving skills, with a demonstrated ability to identify issues, and solve them quickly and thoroughly, using peers and internal resources as applicable,
• Strong personal organization skills, as well as prioritization and time management skills,
• Ability to manage multiple, complex, high-priority tasks and situations across multiple accounts,
• Strong interpersonal and communication skills, being comfortable working with different teams/stakeholders,
• Adaptability and ability to work in a fast-paced environment
• Fluency in both Turkish and English

While exporting our technology to the world, we offer you

• A chance to work in an international, diverse, and inclusive environment 
• To be a part of an industry that’s shaping the future of customer experiences 
• Opportunity to be a part of different side projects depending on your interests 
• Access to many hard and soft skill training to help you improve and challenge yourself 
• Access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge 
• Space to share your skills through training sessions and workshops if you wish. Sharing is caring!
• Free access to exclusive platforms such as Blinkist, Masterclass, and Neoskola,
• Inclusive Private Health Insurance
• Smart Work Model side benefits to support food and bill expenses
• No Dress code! This is a fast and innovative startup, you can wear whatever you want.

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

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