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Job Description:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Should have the proper experience as an Insurance Executive.
  • Resolving queries related to the insurance domain
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Required candidate skills:-

  • Oral and written communication skills.
  • Time-management skills.
  • Ability to interact and communicate.
  • Should be result and target-oriented.
  • Closing skills and the ability to build lasting relationships
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Confirmed 13 hours ago. Posted 30+ days ago.

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