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At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

  • Position Summary: As the Quality Supervisor for Latin America at Iron Mountain, you will oversee and manage quality assurance processes to enhance the quality of products and services across North America Countries. You will lead a team of quality analysts, ensuring compliance with standards and driving improvements in service experience indicators. Main Responsibilities: Team Leadership:
  • Lead and manage a team of quality analysts, fostering a collaborative and motivating environment.
  • Process Development and Maintenance:
  • Develop, implement, and maintain effective quality assurance processes.
  • Identify areas for continuous improvement in existing procedures.
  • Monitoring and Evaluation:
  • Monitor and evaluate product and service quality using established tools and metrics.
  • Conduct internal audits to ensure compliance with standards and policies.
  • Problem Resolution:
  • Proactively identify and address quality issues, collaborating with other departments to improve processes.
  • Interdepartmental Collaboration:
  • Work closely with development, production, and other teams to ensure consistency in quality.
  • Collaborate with teams to implement quality best practices.
  • Training and Development:
  • Provide ongoing training on new methodologies and technologies.
  • Develop training programs to enhance team skills.
  • Data Management:
  • Analyze quality data to identify trends and areas for improvement.
  • Use data to inform decision-making and strategy implementation.
  • Effective Communication:
  • Communicate effectively with leaders and departments, providing regular quality performance reports.
  • Regulatory Compliance Assurance:
  • Ensure compliance with quality standards and regulations, staying updated on changes.
  • Key Performance Indicator (KPI) Development:
  • Establish and monitor quality-related KPIs to continuously evaluate and improve team performance.
  • Job Requirements: Education:
  • Bachelor's degree in relevant fields such as Software Engineering, Process Engineering, Industrial Engineering, Business Administration, or related disciplines.
  • Additional specialization or training in Quality Management, Quality Assurance, or LEAN Six Sigma preferred.
  • Experience:
  • 2+ years of experience leading quality functions in a dynamic, technology-driven environment.
  • Proven track record in implementing and managing effective quality processes.
  • Experience in coordinating and collaborating with service teams, logistics, and other departments.
  • Familiarity with ISO 9001 standards and quality assurance tools.
  • Skills: Soft Skills:
  • Effective Communication: Clear communication skills, fostering open communication within teams.
  • Leadership: Ability to inspire and make effective decisions in challenging situations.
  • Teamwork: Collaboration with team members and other departments to create a motivating work environment.
  • Adaptability: Thriving in changing environments and adopting new technologies and processes.
  • Problem Solving: Proactively addressing quality issues and making informed decisions.
  • Results Orientation: Focus on achieving goals and motivating teams towards excellence.
  • Hard Skills:
  • Advanced proficiency in English is required.
  • Knowledge of industry-relevant quality regulations and standards, including ISO 9001.
  • Experience in project management, data analysis, and technical knowledge relevant to Information Management.
  • Proficiency in quality assurance tools, defect tracking systems, and KPI development and monitoring.

Category: Customer Support

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0069584

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Confirmed 8 hours ago. Posted 30+ days ago.

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