We are a leading logistics company that provides end-to-end solutions for our clients’ needs. We are looking for a customer service agent who can handle inquiries, complaints, and requests from our customers and carriers.
As a customer service agent, you will:
Booking Service :
a. Receive production plan and PO from the customer (via Email).
b. Check vessel schedule and process the booking.
c. Submit SI and VGM to the liners/FFW
d. Submit DG net (if applicable).
e. Verify accuracy on Draft B/L and confirm with the liners or agents.
CHB Documentation:
Receive shipping documents from the customer and verify data accuracy on the invoice, packing list, booking confirmation, etc.
a. Check emails.
b. Save files in the shared drive.
c. Verify the packing list and invoice.
d. Cross-check details with the carrier's website.
e. Prepare shipping documents for the EDI team to draft the export entry
f. Provide the draft entry to the customer for verification.
g. Prepare supporting documents for the Team Form for FTA, C/O submisson (if applicable)
h. Follow up on the status of Customs Declaration (0409) and print out a soft copy.
Truck Booking
Manage the loading plan and book trucks either via the intermodal team or directly through the truck supplier.
a. Coordinate with the INT team or truck supplier.
b. Verify truck details (truck number, driver's name, and telephone number).
c. Check the seal number.
d. Then update truck detail to customer via email.
e. Check and confirm the loading plan or slot-time with the custom
f. Confirm the slot-time with the dispatch/truck supplier.
g. Provide the goods control list to the shipping/truck suppliers.
Invoice & Billing
a. Update the daily tracking file by filling up all the necessary data and shipment detail to Finops team
b. Coordinate with Finops team to Opening/Closing jobs in Kewill, including the process of issue invoice to customer
c. Follow up payment with customer
d. Clearing the workflow
Advance payment
a. Prepare CHQ and cash advance via the system, then print them out to request an approval from team manager
b. Arrange the payment to carrier onbehalf of customer
Other activities:
a. Initiate the necessary actions for business that has been closed
b. Accompany the sales team on customer visits (upon request).
C. Attend team meetings.
To be successful in this role, you should have:
A Bachelor degree or Master degree in logistics, business, or a related field
Able to handle multi-task
Work well independently and in a team environment
Patience when handling tough cases
Customer service or customer support experience is a plus
Good communication in Thai and English both in written and speaking
Able to work on the weekend and public holiday
New graduate are welcome to apply
Customer Service Agent – Local Service
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