About Leap:
Leap is building the world's largest network of branded retail stores – powered by data, systems and scale. The Leap Platform enables brands to deploy stores that work in concert with ecommerce more rapidly and at significantly reduced cost and risk. Brand stores powered by Leap bring modern brands to life with compelling, immersive customer experience and data driven operations. At Leap, our diverse, growing team is excited by the opportunity to power the next generation of leading consumer brands with a vibrant presence in local communities throughout the country. We're one of the fastest growing companies in the retail/ecommerce space - since launch we've powered stores for over 70 brands, and we're adding more brands and stores each week. Leap currently powers retail for world-class brands, such as Nisolo, SET Active, Ring Concierge, Thirdlove and Oliver Cabell. Click here to learn more about stores Powered by Leap.
Our brand customers are modern brands who lead or aspire to lead their categories today and tomorrow, and *outstanding* people are literally at the core of our product. Our organization is composed of a diverse range of talented individuals and teams. With functions like Real Estate, Store Design & Development, Retail Operations, Marketing, Engineering, Product Management and Data Science, we're a truly unique company and our shared ambitions and core values tightly align and drive us to succeed.
Our staff are what make our organization so special and honoring our culture and values as we hire, onboard, engage, develop and support our teams is paramount.
Come take this leap with us. Your ideas, thinking, and voice are wanted.
Mission for the position:
Reporting into the Sr. Director of Customer Success, the Customer Success Manager enables and drives brand success on the Leap platform. With focus on driving brand performance, brand sentiment (NPS), renewals and expansion, the Customer Success Manager is the face of the Leap platform with our roster of over 60 brand customers. The Customer Success Manager empowers brand customers , by engaging directly with brand representatives, project managing, and working cross-functionally with internal Leap teammates.
The Customer Success Manager is an influential leader both internally and externally, speaking directly to brand customer’s senior leaders and unlocking internal cross-functional support to drive brand customer success. In addition to working directly with brand customers to drive adoption of Leap standards and best practices, the Customer Success Manager will advocate for brand customer needs.
Responsibilities:
Customer Support and Project Management:
Brand Relationship Management:
Data Analysis and Strategy:
Communication and Advocacy:
Business Understanding and Presentation:
Qualifications:
Outcomes & measures of success:
Salary range: $95,000-$115,000 (+ bonus and commission eligible)
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