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Remote Work: No

Overview:

At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.

We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.

Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.

Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.

The Order Experience (OEX) organization is responsible for all aspects of customer care related to the quote-to-order process, including people, process, tools and customer satisfaction. The team is responsible for the accurate entry of purchase order and/or Service Contract information from the sales team or directly from Zebra’s customers into Zebra’s system. They act as a subject matter expert on all matters related to the product and/or service contract orders, responding to inquiries from management, Zebra’s sales teams and the customer.

Responsibilities:

  • Oversees the work of a moderately sized team of individuals –through subordinate supervisors/people leaders. Often responsible for an entire geographic regions' execution. Selects, trains, coaches and manages the performance and development of the team.
  • Determines business priorities and strategic objectives for the region. Aligns individual performance goals to support achievement.
  • Identifies development needs within the team. Serves as mentor and role model for people leaders and top performers of the OEX organization.
  • Drives execution against service level agreements and reports results to management as required
  • Oversee and analyses operational trends and behaviors to correct any operational issues proactively; follows up on actions plans for completion.
  • Acts as primary point of contact for internal and external audits on product and/or service contract order administration. Owns the teams’ compliance against internal process / policy as well as external regulations
  • May run routine meetings with key customers or internal stakeholders leveraging web-based meeting technologies and using facilitation skills to effectively manage the meeting to successful outcomes
  • Leads or participates in process / service improvement through identification of opportunity areas, engagement of the team and leveraging external best practices. Responsible for driving adoption of new / updated technologies, work methods or tools in assigned territory.
  • Takes proactive action to stay informed about Zebra’s business and the customers’ needs. Educates the team to provide context and meaning to work.
  • Acts as escalation point to team in resolving complex issues or addressing difficult customer situations
  • May participate as a presenter in routine business updates or with the customer representing service contracts team and acting as SME Adheres to CPS customer strategy, leads by example and follows our customer principles

Qualifications:

  • Minimum Education: Advanced degree (or equivalent vocational qualification / experience)
  • Minimum Work Experience (years): 8-12 years’ experience including minimum 2 years as team lead / supervisor

Key Skills and Competencies:

  • Fluent level of English (written and verbal) as well as local language as applicable
  • Strong leadership skills coupled with a desire and ability for continuous learning / selfdevelopment
  • Strong communication skills (engage audience by clear communication, active listening, ability to motivate in oral and written communication,)
  • Effective team builder - Builds teams of diverse skills and perspective
  • Good understanding of data and leveraging them to identify trends and manage complexities.
  • Strong customer orientation
  • Good process adherence
  • Intermediate level skills in Microsoft business applications including Word, Excel and Outloo
  • Knowledge of order entry policies and processes is an advantage
  • Strong level prioritization skills
  • Role model level professional work behaviors (attendance, teamwork, time management)
  • Intermediate presentation skills
  • Position Specific Information Travel Requirements -10-20% of the time

Benefits:

  • 5 weeks of vacation, 5 sick days, 4 volunteer days paid off and couple of special Z-days off for life-work balance
  • Multisport card at a reduced price
  • Meal contribution
  • Monthly contribution 800 CZK/month in the form of credits on your Benefit plus card with cafeteria system where you can choose from wide range of activities/benefits from Health, Sports, Travel, Wellness, Development, Culture up to company Language courses
  • Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments
  • Annual bonuses based on financial results
  • Yearly salary increases according to individual performance
  • Employee referral bonus for bringing New Talent to Zebra
  • Free beverages and fruit days (coffee, tea, milk available in our kitchenette)
  • Life & Pension insurance contribution
  • Company preschool (in Czech or in English)
  • New modern and multifunctional workplace at Vlněna Office park in the city centre
  • Discount at our partners (T-Mobile, Banks, HP, Dell, Microsoft Office)

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. You can always verify the validity of a job posting or recruiter interaction by contacting us at HRServiceCenter@zebra.com If you are a victim of identity theft contact your local police department.

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Confirmed 19 hours ago. Posted 30+ days ago.

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