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Customer Service with French Based in Sofia - Bulgaria

Our Story

At JET we connect millions of customers with over 680,000 restaurants across 22 countries and customer care is a key part of our success. Our expert Customer Service teams ensure that orders run smoothly and quickly resolve any issues.

We are now looking to strengthen our customer service team in Sofia with French-speaking, self-motivated and hardworking individuals to help us handle interactions with our customers and restaurant partners across a range of channels. We are looking for people who can help us make a difference in achieving satisfaction for our customers, who are passionate about service excellence and love to help. At JET, we are passionate about providing an outstanding place to work that is safe, diverse and inclusive and believe that everyone has something to bring to the table!

You have to be based or able to relocate in BULGARIA to work in a hybrid model (3 days from our Sofia office and 2 days from home).

We are open for both full-time or part-time.

All about the role

As a Customer Service Advisor with French you’re responsible for answering client and restaurant queries via phone, chat and email. You’ll help find solutions to a range of issues – from delayed orders to restaurant requests – and communicate them in a clear and friendly way. You will be their first point of contact and represent Takeaway.com

As part of this varied role, we’re also counting on you to:

  • Communicate with customers and partners using email, chat and phone
  • Answer customer queries in a timely and professional manner
  • Update information about restaurants in our system e.g. opening hours, menus etc.
  • Resolve order-related issues and ensure timely order confirmation
  • Collaborate with your teammates to ensure high level customer satisfaction

Can you deliver…

Here’s what we’re looking for from our Customer Service Advisor with French:

  • B2 written & spoken skills in French
  • Good command of English
  • Passionate about delivering service excellence and achieving satisfaction
  • Competent PC user with the ability to multitask/toggle between multiple systems 
  • Effective communicator (written & verbal) with an eye for detail and a resilient approach
  • Embraces ownership and accountability
  • Great teammate, willing to share and adopt ideas and best practice with professionalism and respect
  • Experience in a customer facing role is a plus

Here is our offer

Here at JET, we offer our colleagues the chance to develop and grow alongside top talent in one of the world’s leading food delivery companies. By providing a creative, dynamic and innovative environment, we empower our people and give them the ingredients for success.

Like the perfect food pairing, we think your skills and these great rewards belong together:

  • Competitive salary
  • Fully paid training
  • The opportunity to work in a fast-growing global company with many career possibilities
  • A friendly and supportive work environment in our Sofia office
  • Hybrid working model
  • Flexible working hours & taxi vouchers for late shifts 
  • Premium health insurance
  • Fantastic team & company events
  • A budget for ordering lunches with our local brand
  • Opportunity for Multisport card
  • Additional vacation days
  • Employee Assistance Program
  • Employee referral bonuses

Diversity, Inclusion & Belonging.

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colorful selves to work every day.

More about us

Want to know more about our company vision, culture or career growth opportunities? Have a look at our careers site.

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Confirmed 20 hours ago. Posted 30+ days ago.

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