Abbott

JOB DESCRIPTION:

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

The Opportunity

The position of Product Quality Assurance Analyst is within our Cardiometabolic and Informatics Business Unit located in Oslo, Norway. This role has frontline communications with established intake sites. In this role you will quickly and accurately ascertain all available information associated with complaints, conduct analysis and follow up on activities associated with these complaints. You will work independently and in a team environment in order to ensure complaints are analyzed and closed in accordance with established procedures.

What You'll Do:

• Review, evaluate, investigate and close complaints.
• Escalate potential reportable events for evaluation of reportability.
• Respond to inquiries regarding products from customers and employees in other parts of the company.
• Attend meetings with the intake sites and perform active product follow-up with them.
• Perform customer data analysis to identify product and market related trends as part of requested complaint searches, e.g. as part of CAPA investigations.
• Prepare procedures that ensure good work processes in the department and endures that systems and documentation meet the requirements of GMP, ISO13485, and other relevant standards and regulatory requirements.

Qualifications:

• Bachelor’s degree in natural sciences or equivalent technical discipline, and 2-5 years of relevant experience, or
• Master’s degree in natural sciences or equivalent technical discipline, and 1-3 years of relevant experience
• Lack of appropriate education level can be replaced / supplemented by 5 years’ internal experience in related fields

Preferred qualifications:

• Experience in complaint administration
• Experience from work with quality assurance, production and/or quality control according to GMP / ISO 13485 requirements
• Knowledge of diagnostics products’ technology, applications and expected performance

Personal competencies:

• Good communication skills in Norwegian and English; in writing, reading and speaking.
• Good ability to take initiative and work independently.
• Good ability to analyze, and understand the customers’ needs
• Good documentation skills
• Precise and systematic

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working parents, female executives, and scientists.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Operations Quality

DIVISION:

CMI ARDx Cardiometabolic and Informatics

LOCATION:

Norway > Oslo : Kjelsasveien 161

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

No

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Not Applicable