Citi

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• Provide technical and business support for users of Citi Applications. Lead a critical operational support service, resolving application issues, driving stability, creating efficiency and identifying improvements to drive success for our organization and beyond.
• Manage, maintain, and support applications and their operating environments, focusing on stability, quality and functionality against service level expectations. Help define operating standards and processes and ensure essential procedures are followed.
• Develop and maintain technical support documentation.
• Perform start of day checks, continuous monitoring and regional handovers. Expected to adhere to Service Level Agreements, while also promptly raising problems to appropriate technology and business teams.
• Perform same-day risk reconciliations.
• Use a sharp risk lens, including considering impacts to the firm, to assess the impact of production issues and escalate to business and technology management in a timely manner.
• Consider implications of applying new technology to the current environment, identifying risks, vulnerabilities, and security issues, then communicate potential impacts and recommend solutions.
• Act as a liaison, interfacing with internal technology groups and vendors.
• Ensure storage and archiving procedures are in place and functioning correctly.
• Formulate and define scope and objectives for complex application enhancements and problem resolutions.
• Develop and review application contingency plans to ensure “always on” availability to users.
• Partner with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participate in end-to-end application releases from development, testing and deployment into production. Then participate in post implementation analysis to ensure successful system design and functionality.
• Ensure process compliance and manage expectations of leadership.
• Keep learning! Continuously improve skills by staying up to date on the latest technologies.
• Coach and mentor new or lower-level analysts.

Qualifications:

• 3+ years’ experience in an Application Support role.
• 3+ years’ experience installing, configuring, or supporting business applications.
• 3+ years’ experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools.
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholder

Education:

• Bachelor’s/University degree or equivalent experience
• 
  

Job Family Group:

Technology

Job Family:

Applications Support

Time Type:

Full time

Primary Location:

Irving Texas United States

Primary Location Salary Range:

$93,200.00 - $139,800.00

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting