Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of .
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Livermore, California location in the Abbott Heart Failure Division in our Acelis Connected Health business. Our Heart Failure solutions are helping address some of the World’s greatest healthcare challenges.

As the Operations Supervisor of Professional Services, you’ll be leading the Professional Services Team. You will be responsible for forecasting, planning, driving results, meeting service level standards, as well as identifying continuous improvement activities to ensure the team is delivering with high productivity and quality.

Principle Responsibilities

The following reflects management’s definition of essential functions for this job, but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Effectively supervises direct report(s), manages scheduling and monitors daily work flow.
• Regularly evaluates individual performances.
• Access and utilizes data systems to run reports, validate and complete projects as requested.
• Effectively communicates with all levels of the organization.
• Lends guidance as subject matter expertise to management team(s).
• Responds in a timely manner to all escalated Professional Services issues.
• Participates in the hiring process and reviews performance assessments, including corrective actions.
• Participates in employee performance annual goals and development planning.
• Demonstrates understanding and adheres to company policies, processes and procedures.

Required Qualifications

• Use effective problem-solving techniques.
• Make decisions while following company procedures and governmental guidelines.
• Goal oriented and results focused.
• Ability to organize activities and meet set deadlines.
• Communicate, both in writing & verbally, with others in a professional manner.
• Detail Oriented
• Strong Computer/Software Skills
• Organization/Time Management Skills
• Superior Customer Service Skills
• High Degree of Professionalism
• Maintains a Culture of Accountability.

Preferred Qualifications

• Associates/Bachelor Degree
• 3 to 5 years of Management Experience

Physical Requirements

• Must be able to work sitting down for extended periods of time.
• Must be able to work with computer and multiple computer screens for extended periods of time.
• No lifting over 10 pounds required without assistance.
• Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is

$82,100.00 – $164,100.00

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Customer Service

DIVISION:

HF Heart Failure

LOCATION:

United States > Livermore : 6465 National Drive

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Not specified

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

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