S&P Global

Position Title: Operations and Customer Support Associate

Location: London

Business Function: Financial Markets

Department Overview:

OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by IHS Markit (now part of S&P Global) and CME Group.

OSTTRA provides end-to-end solutions for post-trade transaction management of OTC derivatives. OSTTRA also connects dealers and buy-side institutions to central clearing counterparties, trade repositories, and electronic swap markets.

Within OSTTRA, the Operations and Customer Support team works closely with Product Management, Client Account Management, Business Development and IT to ensure timely and accurate responses to customer implementation and regulatory requests.

With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimisation, to clearing and settlement.

Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets. Learn more at www.osttra.com.

Position Summary

The principal duties for this role will to be to provide customer support to our clients, working in close partnership with global teams across US, UK, APAC, India. Candidates will be able to demonstrate a resourceful and collaborative approach to problem solving, as well as the ability to develop lasting client relationships and to handle difficult conversations with clients. They will need to be organized and diligent, detail-oriented and be able to grasp technical concepts relating to our services and platforms. We see an authentic passion for regulation, customer service, financial markets and technology as crucial to succeed in the role.

Duties & Accountabilities

• Provide clients with timely assistance via telephone, email and in person
• Building positive client relations by checking in regularly and following up on active processes.
• Work cross-functionally with other teams to handle client requests, channel customers’ feedback, and enhance products and processes to address customer issues and better meet their requirements
• Develop excellent product and system knowledge to effectively support client requests
• Understand customers’ workflows to help them derive maximum benefit from OSTTRA/MarkitServ services and products and provide support to help customers streamline their workflows
• Assist clients to comply with global regulations like CFTC, ESMA, HKMA, JFSA etc.
• Assist clients with clearing of OTC derivative trades for CCP’s like CME, LCH, ICE etc.
• Ensure input of accurate client static data / profile configurations
• Engage with stakeholders about regulatory changes and analyze their impact on transaction and position reporting
• Configure the product as per the client’s requirement with regards to trade reporting
• Perform testing and provide troubleshooting for the client to configure the product as per the requirements of the participant in the UAT

What We’re Looking For:

• Relevant experience between 5 to 10 years in Transaction and Position reporting
• Understanding of reporting requirements for MIFID, EMIR, ASIC, HKMA, JFSA etc.
• Strong communications and interpersonal skills, including the ability to collaborate with cross functional teams
• Build and maintain strong, positive relationships with clients by maintaining a proactive, attentive, courteous, and professional demeanor
• Ability to work in a regulated environment and to demonstrate the understanding of the risks and compliance requirements associated with this
• Ability to stay highly organized in a high-volume, high-priority customer facing environment
• High level of accuracy and attention to details
• Ability to work independently to prioritize and multi-task efficiently and effectively
• Knowledge of an additional (European) language(s) would be a bonus
• Knowledge of OTC derivative products, Trade confirmations, and financial markets is a major plus
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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. 

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.  

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. 

20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)