American Express

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

This role is in the Global Merchant & Network Services (GMNS) organization, supporting the GMNS Operational Excellence team. GMNS manages the relationships with the millions of merchants around the world that accept American Express and runs the company’s payment network and manages bank partnerships globally. The GMNS Operational Excellence supports GMNS business partners by delivering sound risk expertise and insights that help enable business priorities while fulfilling internal and external control and compliance expectations. 

Key Job Responsibilities: 

The Manager, Operational Excellence and Regulatory Change Management will be responsible for supporting critical regulatory and compliance programs for the business unit globally. The role will focus on project and program management, tactical execution of regulatory and policy projects, and cross-functional/global risk and compliance processes. The position will be focused primarily on supporting initiatives in India and across the APAC market.

Operational Excellence / Consulting:

• Educate and guide key partners on the program, provide program oversight/governance and reporting.
• Coordinate and drive alignment of cross-functional projects with other business units within and across the Enterprise.
• Lead continuous improvement initiatives to optimize operational efficiency and streamline regulatory processes.

Project Management

• Lead projects to address new and changing regulations from around the globe, including development of remediation plans and solutions to address regulatory and compliance risk.
• Develop robust communication plans to ensure appropriate engagement, ongoing collaboration and appropriate awareness of progress with key stakeholders at all levels in the organization and across 1st and 2nd line teams.
• Ensure appropriate project prioritization, monitoring and tracking of progress, and escalation when milestones and deliverables are at risk of being missed.

Program Governance

• Ensure timely completion of relevant regulatory and compliance program deliverables.
• Supporting remediation efforts related to relevant regulatory or compliance programs.
• Coordinate deliverables across multiple risk and compliance programs to ensure long-term sustainability of compliance with regulation.

Required Skills/Qualifications:

• 5+ year's experience in operational risk, program management and/or process redesign.
• Proficient in Microsoft Office, specifically Word, Excel, and PowerPoint.
• Self-starter with strong project/program management experience driving complex, large-scale, cross-functional initiatives.
• Proven ability to work autonomously and adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.
• Problem solver and agile decision-maker with solid analytical skills.
• Resilient team player with ability to influence opinions across all levels without having direct authority.
• Robust understanding and experience of the merchant and/or network business, related regulatory landscape, and supporting technology infrastructure.
• Ability to develop relationships with leaders, colleagues, and control and compliance teams. Previous network relationships with Audit, Operational Risk, Compliance, Technology, and/or Customer Service teams preferred.
• Exposure to regulatory and policy compliance activities with a strong control mindset.
• Strong communication and presentation skills.
• Working hours flexibility due to global nature of the role.
• Project qualification or certification preferred (PMP, Six Sigma, etc.).
• BA or BS (or equivalent) degree preferred.

Shift Timing - 5pm to 2am (Second Shift)

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. 

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.