Key Deliverables
- Collection efficiency - Ensuring collection efficiency through effective agency management and CRE review mechanism
- Bad debt Reduction - Ensure Lowest bad debt, with timely collection and recovery from old o/s
- Agency Management and Process adherence - Ensure high productivity of CLCM Agency management
- B2B Collxn Cost (Rs Mn) and %waiver reduction - Month on Month performance of Total billing Cost/Cust vs. the Target in AoP will be used for KRA achievement calculation and % waivers reduction
- Billing related complain reduction – Complaints related to billing / No. of unique customer complaining
- Churn - drives churn through agency manpower
Skills Required
- Prioritization of deliverables and expectations
- Ability to influence people at all levels internally and among partner management
- Planning and execution management
- Crisis Management and contingency planning
- Ability to review, analyze and understand trends
- Relationship Management / Negotiation Skills
Educational Qualifications
- Full Time graduate, preferably MBA/ PGDM
Work Experience
- Overall 7-8 years of experience of which at least 3years in the area of customer service management, and governance and process improvement.
We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel.
Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow.
We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers & doers; people with passion, curiosity & conviction; people who are eager to break away from conventional roles and do 'jobs never done before’ .
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