ServiceSource Inc

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity.

Job Summary

This position is responsible for ensuring operational security at National Geospatial-Intelligence Agency (NGA) West. Escort and monitor visitors, while ensuring classified information is not accessible or visible to unauthorized personnel. Provide effective customer service and achieve customer satisfaction by delivering services in a professional, courteous, and timely manner for the NGA West Base Operations Support Contract.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Alert NGA Security Police in the event a disaster occurs which may include fire or presence of unauthorized persons. Participate in crisis support.
• Escort visitors and authorized personnel. Escorting duties include ensuring the uncleared personnel to whom they are assigned are always monitored, have no exposure to classified data and comply with security regulations. Check security badges to verify security clearances. May be assigned as attendant at an access entry point to ensure only personnel with the proper clearance enter and exit assigned area.
• Provide excellent customer service to all persons at the site.
• Escorts who will be required to work inside SCIF areas will be required to arrive 30 minutes prior to the start time of the escorting assignment.

Additional Responsibilities

• Enforce and monitor any, and all, policy changes.
• Contact appropriate personnel to resolve issues.
• Perform general administrative tasks such as recording time on time sheets, leave requests, etc.
• Practice good safety habits and possess familiarity with NGA and ServiceSource safety policy.
• Circulate among visitors, patrons, or employees to preserve order and protect security.
• Warn persons of rule infractions or violations and report infractions or violations to supervisor.
• Adhere to contract mandated dress code and provide excellent customer service to all persons at the site.
• Maintain NGA site access by completing all NGA required trainings and briefing on time.
• If physically capable, may be assigned to grounds team.
• Perform other related responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• A high school diploma or state certified equivalent is required.
• Ability to obtain and maintain NGA site access by successfully passing HSPD-12 background check required.
• Previous security experience preferred.
• Ability to obtain and maintain a Top Secret/SCI government security clearance with polygraph preferred.

Knowledge, Skills, and Abilities

• Be familiar with safety policies which include the Disaster Control Plan, DOD and NGA physical security policies, registry policies and NGA badging system.
• Must be able to work with people internally and externally at all levels of an organization. 
• Proficient typing skills.
• Proficiency in Microsoft Office skills, with the ability to become familiar with corporate specific programs and software. 
• Excellent oral/verbal communication skills. 
• Detail-oriented and able to carry out work with the highest levels of accuracy.
• Must possess and demonstrate excellent time management skills.
• Candidate must be flexible and adaptable, as they may be rotated based on contract need. 

Supervision Received

The incumbent performs a variety of routine work within established policies and procedures and receives detailed instructions on new projects and assignments.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear, answer phones, keyboarding, open and close wall dividers, arm and disarm alarms and open and close building combination locks. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

ServiceSource is a leading nonprofit disability resource organization with programs and operations in 12 states and the District of Columbia. ServiceSource has regional offices located in Delaware, Florida, North Carolina, and Virginia. Collectively, the organization serves more than 25,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services. Our proven collaborative approach helps foster a more inclusive and supportive community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual.

To learn more, you may click on the following video link: https://www.youtube.com/watch?v=hLeXVPuKm1Y&t=48s

4 Easy Steps to Apply

Step 1:Apply online to an open position.

If you need reasonable accommodation to complete the application process please contact the Program Outreach Specialist in your region using the list below.

Step 2: Submit completed Introductory Data Sheet and Resume to a local ServiceSource contact

Step 3: Submit Comprehensive Release form to a local ServiceSource contact

Step 4: Submit Documentation of Disability letter to a local ServiceSource contact

Program Outreach Specialists by Location

Aurora/Colorado Springs, Colorado

(719) 510-2328

Co-Jobs@servicesource.org 

Fort Worth, Texas

(571) 455-8541

Tx-jobs@servicesource.org

Newport News/Fort Eustis, Virginia

(757) 503-1222

FtEustis-jobs@servicesource.org

Northern Virginia, Washington, DC, Maryland

(703) 970-3697

VAMDDC-Jobs@servicesource.org 

Northern Virginia/Quantico/Washington, DC – Food Services

(571) 455-0195

Jobs-VA-FoodService@servicesource.org 

St. Louis, Missouri

(314) 202-9199

Stl-jobs@servicesource.org

Boyers, Pennsylvania

(571) 455-8541 

Boyers-jobs@servicesource.org

North Carolina/Kentucky

(910) 826-4699 ext. 4699

Jobs-NCKY@servicesource.org

Florida

(727) 538-7370

Jobs-FL@servicesource.org

DE, PA, MD and TX

(302) 765-1259

Jobs-DEPAMDTX@servicesource.org

NOTICE TO APPLICANTS

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic Information & Testing, Family & Medical Leave, Sexual Orientation and Gender Identity or Expression, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

We are a drug-free workplace. Pre-employment background checks, including E-Verify, are required for all employment positions.

Do you need a reasonable accommodation to apply to a career opportunity online? Please click here to view a list of Regional Office locations. Please ask to speak with Human Resources.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 

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