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Responsibilities

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

At ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for millions of users across all of our products. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at ByteDance.

Team Introduction

IT-Enterprise Solution Product team is responsible for building internal tools to improve efficiency and reliability within the Bytedance itself. We are also creating enterprise leading product solutions like Software Defined WAN, Endpoint management tools, ITSM, and office intelligence. We are trying to create a best product ecosystem based on the AI and data.

Responsibilities

  • Support the product operations for systems and tools within IT operations, such as printing/visitor/deskbook systems, with the focus on demand.
  • Own user onboarding and training of those products, organize routine workshops on new product features, best practice sharing and feedback collection.
  • Track core product metrics & user behavioral data to provide insights on product roadmaps.
  • Design SOPs, collect feedback and incorporate learnings into process improvement to drive efficiency and effectiveness of product operations.
  • Formulate the cooperation between product, RD team and local/regional/global operation teams, converge and filter the product problems feedback by operators, output effective solutions and improve product capabilities.

Qualifications

Qualifications

  • 3+ years of work experience in product operations role, or other operational roles in advertising/creatives
  • Self-starter with strong project management skills, ability to grasp the core context, identify key risks, and cooperate with all parties to achieve goals
  • Analytical, data sensitive & goal-driven. Comfortable with setting ambitious targets, analyzing the status quo, planning a course of action, executing rapid trial & error iterations and constantly improving
  • Great communicator & team-worker. Comfortable navigating global organization structures & aligning objectives with cross-functional teams. Thriving in a work environment with diverse cultures.
  • Experience in IT related tools/products and knowledge of IT operations is a plus.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Bytedance is committed to providing reasonable accommodations during our recruitment process. If you need assistance or an accommodation, please reach out to us at Recruiting.Corp@bytedance.com.

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Confirmed 12 hours ago. Posted 30+ days ago.

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