About Wells Fargo India & Philippines
Wells Fargo India & Philippines is a critical component of Wells Fargo’s strategy to leverage distinct advantages in doing business in a global environment. Wells Fargo India & Philippines is primarily an extension of the technology, operations, and corporate support teams of Wells Fargo. It engages in application development and support, testing, other technology functions, international operations, knowledge support, and middle and back-end banking process solutions for a wide spectrum of Wells Fargo’s needs. It currently has offices in Bengaluru, Chennai, Hyderabad, and Manila.
Department Overview
Enterprise Payments Operations is an Enterprise-wide function within the Enterprise Operations and undertakes Payments activities across the enterprise supporting all lines business especially Commercial Banking (CB) and Corporate & Investment Banking (CIB) and Consumer and Small Business banking businesses across the entire client life cycle. The function brings together all payment related functions - Wires, Investigations, ACH, Real Time payments, Lockbox functions, Payment Command Center, Swift room management and testing. The Enterprise payments with in I&P sits under the CB/CIB business vertical and undertakes variety of operations names – wires processing, sanction screening, payment investigation and repair, ACH, payment testing and production support and lockbox. The operations covers all stages of payment lifecycle supporting various line of business.
About this role:
Wells Fargo is seeking an Operations Director. Responsible for the overall operational performance of Wire Investigation located in Philadelphia PA, Charlotte NC, Portland , OR , Hyderabad, India and Manila, Philippines. Manages middle managers and/or upper middle managers, in specialized roles. Contributes in the development and implementation of long-term strategies, policies and technological advancements. Considered an authority for complex technical, operational and processing functions with cross-group impact. Responsible for complex wire inquiry management, boutique premium services, process improvement initiatives, developing and monitoring service standards, department goals and the enterprise complaint wire support process. Responsible for business processing models, risk and controls and adherence to all banking regulatory compliance requirements.
In this role, you will:
Required Qualifications:
Desired Qualifications:
Job Expectations:
Posting End Date:
30 May 2024
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
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