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Head of Fund Services Operations Transformation and Services Delivery - Executive Director

JPMorgan Chase & Co.

Are you passionate about driving transformation initiatives across the region? Then, this is your opportunity to join the Fund Services Operations team under Securities Services Operations, assuming a key role in the successful delivery and execution of the operations strategy in the region. 

As the Head of Fund Services Operations Transformation and Services Delivery – Executive Director within Fund Services Operations team, you will be reporting to the Asia Head of Fund Services Operations. You will work closely with Global Operation Transformation to define the target operating model for Asia, develop execution plans and manage change programs to improve operational scale and efficiency and drive improved controls for the operations. You will have oversight of a variety of Operations teams and managing client facing teams to ensure service delivery standards are maintained, and successfully delivered to service-level agreement commitments. In addition, you will manage client change requirement and provide valued, efficient and market best service on an ongoing basis, working to onboard new clients and protect and maintain existing clients. 

You will need to provide clear direction and leadership, whilst driving your team forward in promoting staff development and process improvement whilst also providing efficient service-level agreement reporting and performance metrics. In this role, you will also lead on identifying opportunities where there can be further alignment between various areas of our growing operations. You will drive change through innovation and transformation, execute the fund services operations’ strategy and modernize the client experience.

Job responsibilities:

  • Lead and manage transformation to the target operating model, from initiation to implementation, ensuring adherence to service delivery requirement, timelines, risk management, and quality standards.
  • Ensure proper execution on client deliverables, communicate client status updates and provide Key Performance Indicators to senior management to ensure appropriate escalation and prioritization of all client issues.
  • Provide guidance, direction, and support to project teams, promoting a collaborative and productive work environment. 
  • Facilitate smooth transitions during system upgrades, process changes, and organizational restructuring, ensuring minimal disruption to operations.
  • Promote highly customer centric and leading by example to provide leadership across two high performing business operations functions, delivering exceptional service experience on a daily basis 
  • Collaborate closely with Leadership Team and wider functions to enable consistent and effective operational processes whilst championing process improvement and change from concept to final delivery

Required qualifications, capabilities, and skills:

  • Bachelor’s Degree in Finance, Accounting, or related disciplines
  • At least 15 years of experience in fund administration, financial reporting, fund accounting, and/or auditing related roles
  • Strong understanding of fund services operations, including fund accounting, financial reporting, transfer agency, and alternative investments
  • Excellent communication and interpersonal skills, with the ability to influence and collaborate with diverse stakeholders
  • Demonstrated leadership capabilities and the ability to inspire and motivate teams to achieve their best
  • A team player who is flexible and can maintain both a positive attitude and high level of performance in demanding/ time-sensitive initiatives
  • Possess intellectual curiosity, resourcefulness, excellent analytical and problem-solving skills, ability to synthesize large amounts of information and propose recommendation
  • Experience in developing and implementation of transformation. 
  • Demonstrated success in developing business strategy to deliver business outcomes. 
  • Professional communication in spoken and written Mandarin

Preferred qualifications, capabilities, and skills:

  • Develop other leaders that will report to you by setting objectives and building career pathways. 
  • Able to manage difficult conversations and be comfortable with performance management when required
  • Preferably qualified Chartered Accountant/Master of Business Administration 
  • Experience working in a high growth team, start-up environment, adaptable, agile in approach and able to work in a constantly evolving business 

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

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Confirmed 19 hours ago. Posted 14 days ago.

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