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DESCRIPTION:

About Avient:

Avient Corporation provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Examples include:

  • Dyneema®, the world’s strongest fiber™, enables unmatched levels of performance and protection for end-use applications, including ballistic personal protection, marine and sustainable infrastructure and outdoor sports
  • Unique technologies that improve the recyclability of products and enable recycled content to be incorporated, thus advancing a more circular economy
  • Light-weighting solutions that replace heavier traditional materials like metal, glass and wood, which can improve fuel efficiency in all modes of transportation and reduce carbon footprint
  • Sustainable infrastructure solutions that increase energy efficiency, renewable energy, natural resource conservation and fiber optic / 5G network accessibility

Avient employs approximately 10,000 associates and is certified ACC Responsible Care®, a founding member of the Alliance to End Plastic Waste and certified Great Place to Work®. For more information, visit www.avient.com

WHY AVIENT:

At Avient, we strive for a culture of trust and engagement. Our associates are leading company initiatives such as Lead by Women, HYPE (Harnessing Young Professionals), Pride at Avient and Embrace to advance diversity in professional and personal development. We also provide our associates with robust development programs such as Avient Academy, Lean Six Sigma, and various leadership workshops to allow for career growth in a variety of ways. With workplace flexibility, health and wellness programs, casual dress days, and paid time off for community service, we are committed to building upon our positive momentum.

At Avient, we believe diversity of ideas and backgrounds gives us the creativity to be successful in a rapidly changing world. In support of this, we stress equality of opportunity for all qualified individuals in accordance with applicable laws. Decisions in hiring, promotion, development, compensation and advancement are based upon non-discriminatory factors such as, for example, qualifications, abilities, experience, and performance.

Job Specification: Customer Service Representative

Job Location: R F-27, MIDC Ranjangaon, Tal-Shirur, Pune – 412 220, Maharashtra, India.

Job Summary:

The Customer Service Representative is the primary point of contact for an assigned group of customer accounts. The purpose of the Customer Service function is to serve as the face to the customer in providing value added services that grow our business. Individuals in this position respond to and manage internal and external customer requests, orders, concerns, suggestions and complaints. Internally, the CSR interacts, gathers information and coordinates related activities with sales staff, production planning, logistics, technical services and external vendors.

Essential Duties & Resp.:

  • Guide the team for the timely completion of test request.
  • Administers project assignments and follow ups.
  • Provides leadership and direction to direct reports to ensure priorities and overall business objectives are accomplished on time and at minimal cost.
  • Provides project management for analytical projects from within the organization.
  • Perform the routine and experimental analytical methods and protocols in an accurate and reproducible manner.
  • Contributes ideas to members of a group formed to resolve analytical problems.
  • Sets priorities for analytical projects to help bring them to completion in a timely fashion.
  • Work closely with scientists for new equipment/ method development and plan accordingly.
  • Directs the work to junior staff assigned to them.
  • Observes applicable Safety, Health, and Environmental rules and guidelines. Uses appropriate personal protective equipment.
  • Ensures safe operating procedures are in place and up-to-date for all process equipment.
  • Coordinates training for new employees and cross training for existing employees.
  • Work closely with the team for training need and facilitate them for the training.
  • Ensures safety including conducting regular meetings and area safety reviews.
  • Other projects/duties as assigned.

Desired Candidate Profile:

  • Good command on email communication & working on computer
  • Good Communication Skills
  • Hands on MS-Office
  • Languages: Hindi, English, Marathi- (Fluency on English)

Avient Corporation is a drug-free workplace. Avient is an equal opportunity employer. We maintain a policy of non-discrimination in providing equal employment to all qualified employees and candidates regardless of race, sex, sexual orientation, gender identity, age, color, religion, national origin, disability, genetic information, protected veteran’s status, or other legally protected classification in accordance with applicable federal, state and local law.

QUALIFICATIONS:

Education and Experience:

  • Bachelors in any Discipline.
  • Professional work experience more than 3 years for similar role.
  • Candidates who has worked for manufacturing company
  • Candidates from Polymer, Pigments and chemical industry is preferred.

Competencies:

Each position at Avient focuses on eight Core Competencies as a Leader of Self. Additionally, management positions focus on Leadership Competencies as a Leader of Others and/or a Leader of the Business. These competencies are designed to drive behavior that will ultimately help our associates excel at their current roles, while supporting individual and career development.

Physical Demands:

The characteristics listed below are representative of the physical and environmental demands required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

  • Requires standing and sitting for prolonged periods of time, talking and listening. 
  • Must be able to walk and use hands.
  • Typical work is in an office environment where the noise level is low to moderate. 

EH&S Requirements:

Avient integrates EH&S into all aspects of our operations. Each position at Avient is responsible for complying with all applicable EH&S requirements. Additionally, employees and management are responsible for reporting all EH&S incidents immediately to ensure we keep EH&S a priority within the organization. 

  • Security includes physical security and cyber security.
  • Typical work is in an office environment where the noise level is low to moderate.
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Confirmed 11 hours ago. Posted 30+ days ago.

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