TikTok

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.

Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.

To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.

Join us.

About the team

We are looking for an energetic Lead account manager to join our US TikTok Shopping customer User Growth team.

Responsibility

• Responsible for TikTok Shop US consumer growth and implement relevant best-selling products strategies, both for the first time consumers and repeated consumers.
• Familiar with e-commerce best-selling products strategy including category characteristics, consumer hobbies in TikTok platform insights.
• Work closely with XFN teams, organize and coordinate the projects with them, produce analysis, reviews and insights together with a data analysis team.
• Iterate insights and strategies about product supply for Growth team to drive fast growing consumer base and GMV.
• Ownership for channel management and seller communication, instant messaging and other approaches to conduct mass account management activities including forecasting, troubleshooting, seller education, incubation program etc.
• Accumulate and share knowledge to drive best practice with internal and external teams.

Qualifications

• Bachelor’s Degree or above, 5+ years experience in account management or seller incubation, experience of managing hundreds of sellers is required.
• Strong knowledge of the US e-commerce landscape, consumer demands, digital evolution and mobile transformation.
• Excellent written and verbal communication skills, experience in a highly results-oriented environment with external customer interaction is required.
• Good at cross-team collaboration and moving things forward, ability to drive successful projects with a wide range of people.
• Structured and original thinking, ability to thrive in an ambiguous environment and explain complex concepts simply.
• Good data sense, ability to deal with complex business analysis and intelligence in defining opportunities.
• Quick learner, proactive and resilient, ability to cope well under pressure.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at ecommerce.accommodations@tiktok.com