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Job Title

Field Service Engineer

Degree:

Bachelor

Work Experience:

0-1 year, 2-3 years, 4-9 years

Travel:

25%

Workplace Types:

On-Site

Job Description:

Introduction to the job

  • Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test. Analyze applicability, accuracy and adherence to design specifications. Recommend design changes or substitution of materials when appropriate.
  • Evaluate and diagnose problems and make appropriate repairs. Work with co-workers, customer & field support in isolating and solving problems.
  • Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
  • Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner. Act as a resource for users on routine malfunctions. Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures. 
  • Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis. Provide if appropriate support and assistance to less experienced ASML or local personnel as necessary.
  • Should expect to spend more than 50% of the time inside the clean room working with mechanical and electrical equipment.
  • Can work flexibly, can accept overtime working
  • Have initiative to communicate with colleagues and learn from them 
  • Can accept manager/leader’s arrangement based on company business needs

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Role and responsibilities

Problem analysis and approach

Gather all information relevant for the problem, analyze using defined means, gather additional diagnostic info if needed, execute initial approach to solve problem determined by senior engineers and with close guidance from others.

Problem handovers and routing

Handover problem or problem aspects to others (experienced 1st line), document all data relevant for problem (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports).

Repairs

Use tools, replace parts, improve settings, to execute repairs per the guidance provided by experienced team members.

Procedures

Based on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure under the guidance from experienced team members.

Training / advice

Explain appropriate actions to users to correct malfunctions, routine maintenance of equipment, recommend changes in user procedures when needed.

Knowledge build-up and transfer

Shares own findings and WoW with rest of the team.

Education and experience

  • Position requires a BS degree in an engineering field or equivalent experience, mechanical aptitude, and knowledge of pneumatics, hydraulics, electronics, semiconductor processes, relevant software, and related. 
  • Knowledge of safety procedures required. 
  • Sufficient oral and written English level 

Skills

  • Off line analysis capability 
  • Analysis techniques and tools
  • Analyzing capability
  • Open-minded and communication skills
  • Passionate and willing to learn

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

EOE AA M/F/Veteran/Disability

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Confirmed 2 hours ago. Posted 30+ days ago.

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