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HYBRID - Customer Service Assistant 1 - Intermittent ( Multiple Positions)

State of Ohio

Primary Location

: United States of America-OHIO-Franklin County-Columbus

Work Locations

Lazarus 4 

50 West Town Street 

Columbus 43215

Organization

: Ohio Department of Medicaid

Classified Indicator: Unclassified

Bargaining Unit / Exempt: Bargaining Unit

Schedule

: Part-time

Work Hours: 8:00 am - 5:00 pm

Compensation: $19.99/hour

Unposting Date

: Ongoing

Primary Job Skill

: Customer Service

Technical Skills: Customer Service

Professional Skills: Customer Focus, Listening

Agency Contact Name: ODM Human Resources

Agency Contact Information: HumanResources@medicaid.ohio.gov 

HYBRID - Customer Service Assistant 1 - Intermittent ( Multiple Positions) (2400026G) 

Job Duties

THESE POSITIONS ARE INTERMITTENT & WILL NOT TO EXCEED 1,000 HOURS IN A STATE FISCAL YEAR.

THESE POSITIONS ARE TELEWORK ELIGIBLE ON A HYBRID BASIS.

About Us:

The Ohio Department of Medicaid (ODM) is committed to improving the health of Ohioans and strengthening communities and families through quality care. ODM is implementing the next generation of Ohio Medicaid to fulfill its bold, new vision for Ohio’s Medicaid program - focusing on the individual rather than the business of managed care.

The goals of the next generation of Ohio Medicaid are:

  • Emphasize a personalized care experience
  • Improve care for children and adults with complex behavioral health needs
  • Improve wellness and health outcomes
  • Support providers in better patient care and
  • Increase program transparency and accountability

What You Will Do at ODM:

Office: Operations

Bureau: Network Management

Classification: Customer Service Assistant 1 - Intermittent (Multiple Positions)

Job Overview:

The Ohio Department of Medicaid (ODM) is seeking a customer service professional to be part of our Provider Enrollment unit. The Provider Enrollment unit provides support, technical guidance, and complaint resolution to Ohio Medicaid providers.

As a Customer Service Assistant 1 in the Office of Operations, Ohio Department of Medicaid (ODM), your responsibilities will include:

  • Provide assistance and education on the provider enrollment process for the Medicaid program through written correspondence and/or telephone communication
  • Follow up with providers/stakeholders to resolve problems/issues
  • Submit production reports on a regular schedule
  • Accurately screen and process applications for Ohio Medicaid
  • Update provider records/files
  • Attend and participate in staff meetings
  • Responsible for remaining up to date with Federal and State rules, policies and procedures to ensure that education and screening activities are accurate
  • Assist with conversion efforts/project/data clean-up for the new Provider Network Management module (PNM)
  • Participate in training sessions for the new PNM system

Qualifications

3 mos. trg. or 3 mos. exp. in office practices & procedures; 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing; 1 course or 3 mos. exp. in operation of personal computer.

  • Or equivalent of Minimum Qualifications for Employment noted above. Note: in the telecommunications section, within the Ohio Department of Public Safety, employees will automatically be reassigned to the Customer Services Assistant 2, 64432 classification after serving 6 months as a Customer Service Assistant 1, 64431.

Job Skills: Customer Service ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

Supplemental Info:

THIS POSITION IS UNCLASSIFIED PER 124.11 (A) (29), OHIO REVISED CODE.

  • Compensation is as listed on the posting unless required by legislation or union contract.
  • Travel required, as needed. Must provide own transportation. Or, in order to operate a state vehicle, you must have a valid driver's license from state of residence.
  • Resumes and/or attachments are not reviewed. Therefore, please provide detail in the work experience section of your application.

THESE POSITIONS ARE INTERMITTENT & WILL NOT TO EXCEED 1,000 HOURS IN A STATE FISCAL YEAR.

Background Check Information The final candidate selected for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.

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Confirmed 18 hours ago. Posted 8 days ago.

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