: United States of America-OHIO-Franklin County-Columbus
:
Lazarus 4
50 West Town Street
Columbus 43215
: Ohio Department of Medicaid
Classified Indicator: Unclassified
Bargaining Unit / Exempt: Bargaining Unit
: Part-time
Work Hours: 8:00 am - 5:00 pm
Compensation: $19.99/hour
: Ongoing
: Customer Service
Technical Skills: Customer Service
Professional Skills: Customer Focus, Listening
Agency Contact Name: ODM Human Resources
Agency Contact Information: HumanResources@medicaid.ohio.gov
HYBRID - Customer Service Assistant 1 - Intermittent ( Multiple Positions) (2400026G)
THESE POSITIONS ARE INTERMITTENT & WILL NOT TO EXCEED 1,000 HOURS IN A STATE FISCAL YEAR.
THESE POSITIONS ARE TELEWORK ELIGIBLE ON A HYBRID BASIS.
About Us:
The Ohio Department of Medicaid (ODM) is committed to improving the health of Ohioans and strengthening communities and families through quality care. ODM is implementing the next generation of Ohio Medicaid to fulfill its bold, new vision for Ohio’s Medicaid program - focusing on the individual rather than the business of managed care.
The goals of the next generation of Ohio Medicaid are:
What You Will Do at ODM:
Office: Operations
Bureau: Network Management
Classification: Customer Service Assistant 1 - Intermittent (Multiple Positions)
Job Overview:
The Ohio Department of Medicaid (ODM) is seeking a customer service professional to be part of our Provider Enrollment unit. The Provider Enrollment unit provides support, technical guidance, and complaint resolution to Ohio Medicaid providers.
As a Customer Service Assistant 1 in the Office of Operations, Ohio Department of Medicaid (ODM), your responsibilities will include:
3 mos. trg. or 3 mos. exp. in office practices & procedures; 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing; 1 course or 3 mos. exp. in operation of personal computer.
Job Skills: Customer Service ADA Statement
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
Supplemental Info:
THIS POSITION IS UNCLASSIFIED PER 124.11 (A) (29), OHIO REVISED CODE.
THESE POSITIONS ARE INTERMITTENT & WILL NOT TO EXCEED 1,000 HOURS IN A STATE FISCAL YEAR.
Background Check Information The final candidate selected for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.
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