Job Description
Who We Are:
Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care.
Who We are Looking For:
We are looking for individuals with a desire to deliver world-class customer service, a love for problem-solving, and a passion for proactively building a career.
Customer Loyalty Professionals act as advocates, building confidence in our business to ensure our customers feel safe and protected. We are looking for individuals that excel in using problem-solving skills to find a solution that will benefit both our customers and our business.
Teamwork is important for us here at Vivint. As a Customer Loyalty Specialist, you will have the support of a Supervisor and Performance Specialist, both of whom will coach you regularly to ensure success. Throughout your employment, you will receive continual education on policies, procedures, and soft skills.
Training: Paid, In-person Training 8am-4:30pm Monday - Friday
Starting Rate: $16.75/hr + Commissions
We want you to grow with us! Potential to make up to $17.75/hr within your first year.
- Promotions and compensation are dependent on performance and are not guaranteed*
Job responsibilities:
- Deescalate customers and find resolutions for complex issues
- Build genuine rapport with people and effectively assist customers with confidence, professionalism, and empathy.
- Initiate promotional and product upgrade conversations with customers and generate leads for the Vivint Insurance Agency.
- Actively answer incoming phone calls to support customers in addressing their product or service inquiries.
- Retain new and end-of-term customers through resolving customer issues and renewal offers by utilizing active listening and effective sales and communication techniques.
What will make you successful:
- Sales and communication skills (or a desire to learn these skills)
- Strategic minded, Self-Motivated, and consistently excellent
- De-escalation skills
- Passion for providing quality customer service
- Verbal and written communication skills
- Computer Savvy (Ex. 40+ WPM, ability to navigate different/new software).
- Well-versed in smart home technology and the products that we offer
Minimum Requirements:
- Must be able to reliably commute to our Lindon, UT office
- Must be at least 18 years old
- Must be available to attend 3 full weeks of paid training & commit to 6 months in the department
- Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint)
Why You’ll Love Working Here:
- FREE Daily on-site catered lunch/snack/drinks
- Access to our private health clinic, 24/7 Gym, basketball courts, sand volleyball pits and much more
- Part-time and Full-time options
- No Weekends
- Flexible scheduling – must be able to commit to your schedule for the first 90 days
- Mental health resources, including free, professional, and confidential counseling services available 24/7.
- Employee Resource Groups: Vivint Women, Vivint EDGE, Vivint Pride, Vivint Veterans
- Employee pricing on Vivint products
- Opportunity to make a meaningful impact in the communities where you work and live with our Vivint Gives Back organization
- Career development and leadership opportunities
- Discounts with various national companies and vendors
- Casual dress code
Company Benefits:
- 10 Paid Holidays
- Paid/Unpaid time off
- Medical/dental/vision/life coverage
- 401(k) Plan + Employer Match
- Paid Maternity, Paternity, & Adoption Leave
- Career Development and Leadership opportunities
Vivint Values:
- Honesty and Integrity Come First – Do the right thing
- Customer Obsession is Our Advantage – A relentless passion to serve the customer
- Innovation is Essential – Today’s innovation is tomorrow’s lifeblood
- We Win Together – Individuals win games; teams win championships
- Exceptional is Expected – Talk is cheap; create value, not just motion
FIND OUT MORE ABOUT WHAT IT'S LIKE TO WORK HERE:
- https://www.youtube.com/watch?v=d2f4KguloeU
- https://www.vivint.com/company/about-us
Vivint is an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring – under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on-site.
If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".
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