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Customer Service - Loyalty Specialist (Lindon, UT) - No Weekends!

Vivint

Job Description

Who We Are:  

Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care. 

Who We are Looking For:

We are looking for individuals with a desire to deliver world-class customer service, a love for problem-solving, and a passion for proactively building a career.

Customer Loyalty Professionals act as advocates, building confidence in our business to ensure our customers feel safe and protected. We are looking for individuals that excel in using problem-solving skills to find a solution that will benefit both our customers and our business.  

Teamwork is important for us here at Vivint. As a Customer Loyalty Specialist, you will have the support of a Supervisor and Performance Specialist, both of whom will coach you regularly to ensure success. Throughout your employment, you will receive continual education on policies, procedures, and soft skills. 

Training: Paid, In-person Training 8am-4:30pm Monday - Friday

Starting Rate: $16.75/hr + Commissions

We want you to grow with us! Potential to make up to $17.75/hr within your first year. 

  • Promotions and compensation are dependent on performance and are not guaranteed* 

Job responsibilities: 

  • Deescalate customers and find resolutions for complex issues 
  • Build genuine rapport with people and effectively assist customers with confidence, professionalism, and empathy. 
  • Initiate promotional and product upgrade conversations with customers and generate leads for the Vivint Insurance Agency. 
  • Actively answer incoming phone calls to support customers in addressing their product or service inquiries.
  • Retain new and end-of-term customers through resolving customer issues and renewal offers by utilizing active listening and effective sales and communication techniques. 

What will make you successful: 

  • Sales and communication skills (or a desire to learn these skills) 
  • Strategic minded, Self-Motivated, and consistently excellent 
  • De-escalation skills 
  • Passion for providing quality customer service 
  • Verbal and written communication skills 
  • Computer Savvy (Ex. 40+ WPM, ability to navigate different/new software).
  • Well-versed in smart home technology and the products that we offer

 

Minimum Requirements: 

  • Must be able to reliably commute to our Lindon, UT office
  • Must be at least 18 years old 
  • Must be available to attend 3 full weeks of paid training & commit to 6 months in the department 
  • Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint) 

Why You’ll Love Working Here:  

  • FREE Daily on-site catered lunch/snack/drinks 
  • Access to our private health clinic, 24/7 Gym, basketball courts, sand volleyball pits and much more 
  • Part-time and Full-time options 
  • No Weekends
  • Flexible scheduling – must be able to commit to your schedule for the first 90 days 
  • Mental health resources, including free, professional, and confidential counseling services available 24/7. 
  • Employee Resource Groups: Vivint Women, Vivint EDGE, Vivint Pride, Vivint Veterans 
  • Employee pricing on Vivint products 
  • Opportunity to make a meaningful impact in the communities where you work and live with our Vivint Gives Back organization 
  • Career development and leadership opportunities 
  • Discounts with various national companies and vendors 
  • Casual dress code 

Company Benefits: 

  • 10 Paid Holidays 
  • Paid/Unpaid time off 
  • Medical/dental/vision/life coverage 
  • 401(k) Plan + Employer Match 
  • Paid Maternity, Paternity, & Adoption Leave 
  • Career Development and Leadership opportunities 

Vivint Values: 

  • Honesty and Integrity Come First – Do the right thing 
  • Customer Obsession is Our Advantage – A relentless passion to serve the customer 
  • Innovation is Essential – Today’s innovation is tomorrow’s lifeblood 
  • We Win Together – Individuals win games; teams win championships 
  • Exceptional is Expected – Talk is cheap; create value, not just motion 

FIND OUT MORE ABOUT WHAT IT'S LIKE TO WORK HERE: 

  • https://www.youtube.com/watch?v=d2f4KguloeU 
  • https://www.vivint.com/company/about-us 

Vivint is an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring – under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on-site. 

If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".

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Confirmed 21 hours ago. Posted 30+ days ago.

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