Background
Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
A joint initiative has been established by the organizations of the United Nations system to achieve economies of scale by improving cost-effectiveness in the provision of services for the mutual benefit of the UN Offices, Programmes and Funds, and Specialized Agencies. The Common Building Services in respect of the Common Premises include:
1) Maintenance and repair;
2) Safety and security equipment such as fencing, access control elements, CCTV system, early fire detection and warning system, security lighting, and public announcement system;
3) Security personnel;
4) Telecommunications (PABX lines);
5) Receptionist/telephone operator;
6) Cleaning;
7) Landscaping;
8) Electricity;
9) Gas;
10) Water;
11) Heating, ventilation, and air conditioning (HVAC);
12) Waste removal.
Duties and Responsibilities
Under the direct supervision of the UN Building Facilities Officer and overall guidance of Assistant Resident Representative for Operations, the Receptionist provides reliable registry services, provides telephone communication and general reception and information services ensuring high quality and accuracy of work; promotes a client, quality and results-oriented approach.
The Receptionist demonstrates a client-oriented approach, tact and ability to work with people of different national and cultural backgrounds.
More specifically, the Receptionist will perform the following duties:
2. Ensures provision of effective registry mail management focusing on achievement of the following results:
3. Ensure the provision of front-desk service and telephone communication services focusing on achievement of the following results:
4. Ensure the most updated UN staff and other contacts information, focusing on achievement of the following results:
The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.
Competencies
Core Achieve Results:LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline Think Innovatively:LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements Learn Continuously:LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback Adapt with Agility:LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible Act with Determination:LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident Engage and Partner:LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships Enable Diversity and Inclusion:LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination Cross-Functional & Technical competencies Thematic AreaNameDefinition Administration & OperationsDocuments and records management
Overall document (hard or electronic) management; registry and retention policy including storing and archiving
Administration & OperationsRegistry & correspondence managementAbility to collect, register, maintain and deliver mail and UNDP pouch; ability to manage archive
Business ManagementDigital Awareness and LiteracyAbility and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed
Business ManagementCustomer Satisfaction/ Client Management
Required Skills and Experience
Education:
Experience:
Languages:
Disclaimer
Important information for US Permanent Residents ('Green Card' holders)
Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.
UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.
Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
Non-discrimination
UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.
UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.
Scam warning
The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
Read Full Description