About this role:
Wells Fargo is seeking an Operations Director.
2. About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortune’s 2017 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially
Wells Fargo India and Philippines (I&P) is an integral part of the Well Fargo Enterprise and provide Operations and Technology support to the WF Enterprise Business. WFIP operates out of 4 sites across 2 countries and currently has c28,000 employee supporting all lines of business covering business operation, technology development and support.
3. Department Overview
Shared Services Operations within Wells Fargo I&P sits under WCOO organization consists of various utilities like Financial Crime Operations, Doc capture, Regulatory Operations, Tax Operations , Payments , Sanctions and QA and has a staff strength of ~ 2000+ FTEs. The teams are based out of India (Bangalore, Hyderabad & Chennai) & Philippines (Manila) undertakes variety of operations supporting multiple LoBs like Commercial Banking, CIB, Consumer Lending & WIM.
4. Role Context
This is a newly created Management role within Shared Services at WFI&P and a Site Lead role in Philippines for Shared Services. The function has undergone significant expansion of footprint in Manila and there are plans to expand further in the coming years. Besides leading one of the Shared Services functions from Manila, this role will also be the leadership role for Shared Services in Manila providing the required leadership on the ground to all the team members in Shared Services Operations.
The role is expected to further build and expand Shared Services by driving the growth strategy and executing it effectively. The growth includes scaling up in both, the headcount and complexity of incoming Shared Services Operations work under stringent timelines. This newly created role will lead existing team and work closely with the delivery leads in IP to further deepen the capability in I&P and strengthen the functional management team, increase engagement with the business and work closely with the US partners to maintain sustained delivery standards, strong controls and enhance functional capabilities. The incumbent in this role is expected to demonstrate significant leadership, be part of the Shared Services Ops leadership team, build the required structure, ensure there is robust understanding of processes and its complexities, team understand the business being supported, client impact and risk associated with in the processes. The individual will be required to maintain strong engagement with multiple functions/stakeholders, take ownership of the delivery and getting the processes to a steady state. This will require the incumbent to remain hands on, fully understand the scope of the work and establish adequate governance and oversight. This individual will need to interact with various local management forums to ensure operations in Manila tun smoothly and any local issues are resolved/escalated appropriately for and on behalf of Shared Services Operations.
Additionally, this role shall have a direct functional responsibility of leading the Currency Transaction reporting across India & Philippines, driving the delivery of Key Performance indicators (KPIs) for the operations.
Key Responsibilities
Skills/Experience Required:
Location: Manila, Philippines
Posting End Date:
11 Feb 2024
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At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
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