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Account Specialist II - MERCHANT DISPUTES

JPMorgan Chase & Co.

Merchant Disputes is a blended process with 60% back-office and 40% calling. 

Specialists balance their focus on business results with offering options and finding solutions to help our customers. 

Skills

  • Comfortable communicating with customers in a metrics-driven environment
  • Ability to multi task between screens 
  • Demonstrate resiliency and extreme adaptability in a fast-paced environment
  • Possess strong customer centricity 
  • Decision making skills to work efficiently with customer 
  • Demonstrate personal excellence including punctuality, integrity, and accountability
  • Approach problems logically and with good judgment to ensure the appropriate customer outcome
  • Effectively prioritize work to ensure efficiency
  • Are required to abide by all applicable regulatory and department practices and procedures
  • Have the ability to work independently and in a team environment
  • Think critically and exercise independent judgement
  • Flexible to work in Morning/Evening/Night or rotational shifts and week offs

Qualification

  • High School diploma/GED required
  • Minimum of one year of customer interaction or customer support in a voice process
  • Proficiency with basic computer functions of Microsoft office
  • Comfortable to work in rotational Shifts/Week-offs

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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Confirmed 5 hours ago. Posted 21 days ago.

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