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Who we are

The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the Mobile, Cloud, Security, IT, and Big Data spaces, including Software and Consulting Services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption. Your revolutionary ideas will impact everything from retail, healthcare, education, and entertainment, to the public sector, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco!

We CPaaS as a BU in Webex collab, our vision is to help organizations embrace mobile technologies so they can engage better with their customers in the digital world. With deployments in 60 countries, processing billions of digital touch points per month, we are a trusted cloud communications software and solutions provider to blue-chip businesses around the world.

Organizations are faced with barriers and complexities when trying to transform how they engage with their customers in the world of digital communications, and we are at the forefront of all that is hot in technology, from multichannel customer engagement to artificial intelligence.

The position is with Webex Connect (CPaaS Engineering) team, is a cloud based multi-channel customer journey automation platform. Developers, product managers, and architects in large B2C organizations use Webex Connect to accelerate their customer experience transformation initiatives.

What You’ll Do

This role requires a person familiar creating eLearning content (e.g. step-by-step guides, blogs, GIFs, videos, Architectural diagrams, Network diagrams, Deployment diagrams, BCP documents, etc..) for technical products and solutions (e.g. APIs, coding/programming tutorials, etc.) Develop, write, and revise technical documents and documentation sets according to established standards and under general supervision. Work with editors and technical resources to improve document quality and usability.

  • Related Business/Technical Knowledge, Skills, and Expertise.
  • Excellent writing skills.
  • Ability to identify the moderately complex information needs of a target audience and organize and develop a documentation plan that addresses those needs.
  • A fundamental understanding of the networking field and of technical writing.
  • Ability to serve as a lead writer, providing training and guidance to junior writers.
  • Excellent leadership/teamwork skills.
  • Successful completion of several major writing projects.
  • Ability to exercise judgment, within generally defined procedures and practices, while guiding the efforts of group projects.
  • Ability to solve a wide range of moderate to difficult problems related to the creation of documentation sets in creative and practical ways.
  • Working knowledge of JIRA, Bit Bucket, Artifactory, Jenkins, GIT
  • Knowledge on NETCONF protocol and Yaml modeling
  • Experience with MongoDB or a comparable no-SQL DB
  • Good to have: Linux skills, Open Networking Foundation (ONF) Transport API (TAPI) models knowledge.

Who You’ll Work With

You will be a part of CPaaS (Engineering) group and reports to Principal Software Engineer. As a team member of this group, you would be responsible for creating eLearning content (e.g. step-by-step guides, blogs, GIFs, videos, Architectural diagrams, Network diagrams, Deployment diagrams, BCP documents, etc..) for technical products and solutions (e.g. APIs, coding/programming tutorials, etc.)

Who You Are

This position is a technical writer role that requires below duties

  • Determine the needs of users of technical documentation.
  • Study product samples and talk with product designers and developers
  • Work with technical staff to make products and instructions easier to use
  • Write or revise supporting content for products
  • Edit material prepared by other writers or staff
  • Incorporate animation, graphs, illustrations, or photographs to increase users’ understanding of the material
  • Select appropriate medium, such as manuals or videos, for message or audience 
  • Standardize content across platforms and media
  • Collect user feedback to update and improve content

You will contribute to the team in the following ways:

  • Be familiar with waterfall and agile development and testing methodologies. Daily activity will be based on agile.
  • Be the responsible individual for test plan and test case creation, as well as execution, and reporting. This includes a deep analysis of software features and understanding the testing needs of the feature, and what would need to be addressed in any future regressions, especially as it pertains to test case automation. You will need a technical oriented perspective and must also see the requirements as needed by the customer. You must have a desire to either break or push functionality beyond what is specified.
  • Anticipate and consider that you may play a role in one, if not multiple stages of testing, from unit, functional, integration, system, and performance or stress.
  • Assist development with any vital setup and reproduction as well as debugging in any of the non-production and production environments. This also includes the automation of customer found issues for reproduction.
  • Be willing to participate in the software development workflow and seek and commit any needed code changes or code reviews within the project that assists in the maintainability, debugging, or automation of any functionality.
  • Assist in the software development process and workflow as it pertains to the use of source code management. This means being completely familiar and at ease with committing, reviewing, and branch management for the software under development as well as any automation that is crafted for the effort.
  • Be willing to learn, adapt, and adopt new technologies as needed in the areas of hardware, software platforms, and development and test frameworks. As a QA Engineer, you may also have to research, evaluate, and recommend tools associated with various aspects of the QA workflow.

Experience required:

  • Experience in creating eLearning content (e.g. step-by-step guides, blogs, GIFs, videos) for technical products and solutions (e.g. APIs, coding/programming tutorials, etc.)
  • Previous experience/knowledge of software development and programming fundamentals
  • Ability to develop understanding of a new product based on experimentation, self-learning, and basic documentation.
  • Strong writing skills for independent content development
  • Story-telling skills – ability to communicate product value proposition using stories/blogs that engage target audiences while educating them on how to use the product.
  • Familiarity/experience of writing tutorial content for software products aimed at developers, technology decision makers is preferred.
  • Ability to work in cross functional teams to capture, create, and review information.
  • Ability to convert abstract/complex technical documentation into easily understandable self-help learning modules.
  • Knowledge of authoring tools like (Adobe Captivate, Storyline, others), video creation tools (Camtasia, iMovie, Premier) and other relevant software.

Desirable skills:

  • Develop, write, and revise technical documents and documentation sets according to established standards and under general supervision.
  • Identify, plan for, and revise technical writing project requirements.
  • Serve as a lead writer for moderately complex group requirements requiring task and project coordination. 
  • Organize and disseminate source information. Contribute to special projects.
  • Regularly participate in product/project team meetings.
  • Work with editors and technical resources to improve document quality and usability.
  • Related Business/Technical Knowledge, Skills, and Expertise.
  • Excellent writing skills.
  • Ability to identify the moderately complex information needs of a target audience and organize and develop a documentation plan that addresses those needs.
  • A fundamental understanding of the networking field and of technical writing.
  • Ability to serve as a lead writer, providing training and guidance to junior writers.
  • Excellent leadership/teamwork skills.
  • Successful completion of several major writing projects.
  • Ability to exercise judgment, within generally defined procedures and practices, while guiding the efforts of group projects.
  • Ability to solve a wide range of moderate to difficult problems related to the creation of documentation sets in creative and practical ways.
  • Working knowledge of JIRA, Bit Bucket, Artifactory, Jenkins, GIT
  • Knowledge on NETCONF protocol and Yaml modeling
  • Experience with MongoDB or a comparable no-SQL DB
  • Good to have: Linux skills, Open Networking Foundation (ONF) Transport API (TAPI) models knowledge.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Confirmed 19 hours ago. Posted 2 days ago.

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