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Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Team Summary

The Consumer Solutions team manages Consumer Credit, Debit, Prepaid, Engagement and Money Transfer solutions, and provide clients with such solutions to support Visa’s and client’s strategies and business plans and address client’s objectives and needs. The team has a clear focus on delivering thought leadership on Consumer Solutions strategy development and execution, customer engagement and loyalty optimization, and digital transformation of the entire Visa experience for those Consumer account holders. Moreover, client’s needs have been increasingly becoming more complex and broad, and thus the team’s objective is to solve such client’s needs more holistically by tailoring existing and new solutions rather than just pushing products.

As a Senior Manager operating within the Consumer Solutions team, you will play a key role to:

Market driven requirements and enablement & key responsibilities:

  • Own at least one of Visa’s strategic Digital products, develop its strategy and business plan, and seize new opportunities with key clients. This role is not limited to just one product and allows for broader involvement.
  • Lead and manage large scale technical implementation projects to develop new capabilities and solutions for digital transformation of Visa’s payment experience for Visa’s digital products and solutions.
  • Work with relevant internal and external stakeholders to actively pursue opportunities to tailor the existing products or enhance new functions for the targeted clients when the existing product are not the best to address business chances or challenges.
  • Take lead of the cross-functional and cross-regional communication for the product enhancements projects by managing business, technical and rule requirements, development prioritization and communicate those requirements to internal and external stakeholders and ensure flawless execution.
  • Execute strategy to expand the product to wider group of clients in partnership with respective sales team, fully understanding on-going market dynamics, clients and client's customer needs.
  • Establish and manage positive, beneficial, and constructive relationships with client stakeholders with deep understanding of client’s business objectives and strategy.
  • Create and maintain comprehensive product documentation, and work with both internal and external stakeholders to gather data points to prepare and present product status reports to senior management and other stakeholders.
  • Upon enhancements, understand and assess the impact for necessary Visa rules and technical changes, and clearly communicate those to clients and respective internal stakeholders.

Why this is important to Visa

Despite the long history of “Cash is King”, Japan is now at the critical stage of digitalizing payment, which will eventually transform consumer’s and merchant’s how to pay and be paid. As technology advances and digital commerce evolves, the payment experience is also needed to be more digitalized and personalized with increasing demand by Japanese consumers. Based in Tokyo, this Senior Manager will be an integral member of the Consumer Solutions team to help issuers to innovate their services and achieve their digital agenda by providing, tailoring and newly developing Visa’s solutions for the focused clients, which will shape the digital payment in Japan for the next 10 years

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

What you will need:

You are a problem solver, good at communication and has an acumen for managing products and projects. Smart, driven and want to make a difference in the world? You’ll fit right in!

  • A positive attitude and a passion for finding, defining, and explaining solutions to problems
  • Strong planning, organising, stakeholder management, and communication skills
  • 10+ years of experience in
  • payment, retail banking or IT industry
  • technical project management
  • delivering new and emerging digital solutions
  • Deep experience in managing complex cross-functional and cross-regional projects and superior analytical and problem-solving skills, with demonstrated intellectual and analytical rigor
  • Understanding of the domestic payments landscape and key drivers, opportunities and headwinds.
  • Strategic thinking, self-motivated and results-oriented individual with the ability to progress multiple priorities concurrently.
  • Strong ability to break down problems and simplify complex concepts for non-technical audiences
  • Comfort with participating in both business and technical discussions and ensuring projects progress to schedule.
  • Excellent written and verbal communication skills, interpersonal and presentation skills, and comfortable communicating to large audiences as well as leaders.
  • A proactive and collaborative professional who can work independently with teams and be courageous, accountable and willing to challenge the status quo, and drive innovation.
  • Fluent in both Japanese and business level English

What will also help:

Bachelor's degree in Business, Management, Information Systems or related disciplines, or commensurate with work experience is required. An MBA/MS is a plus.

Projects you will be a part of:

  • Lead end-to-end large scale technical implementation of Visa’s new capabilities and solutions in Japan to innovate Visa’s payment experience.
  • Involve and organize market-driven new solution development projects with cross-functional and multi-national teams who have different background and expertise.
  • Jointly work with respective sales team to expand the solutions to wider group of clients to make those ubiquitously available and new standard in payment for next 10 years in Japan

With the initiatives, Visa targets to remain as the most preferred cashless brand, and keep empowering consumers and merchants in Japan to pay and be paid more safely, conveniently and seamlessly, which underpins Visa’s future growth.

The Senior Manager will be an imperative core member of one of Visa’s strategic product in Japan, where it aims to further increase Visa’s contribution to Japan’s cashless target set by the government and expand its market presence by promoting Visa’s safer and more convenient digital payment. The project focuses on significantly uplifting new user acquisition and customer engagement, broadly expanding Visa's merchant network, and impactfully enhancing Visa’s brand

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Confirmed 3 hours ago. Posted 5 days ago.

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