Equipment Depot

This is a Part Time position-no more than 30 hours per week, M-F during normal business hours. Fully remote. 

POSITION SUMMARY 

The ideal candidate is an energetic, self-starter and agile thinker who is tech-savvy on social platforms and computer applications. This person must have good organization and follow-up skills. 

This position is a development role with the opportunity to be promoted, with demonstrated positive results, into an After-Sales Representative role, then an Account Management role.

ESSENTIAL FUNCTIONS 

The main role of this position is to review, contact, and qualify marketing-generated leads and deliver them to our sales teams. This will be done through inbound and outbound calling, emails, web forms, and live chat.

Reasonable Accommodations Statement 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s) 

• Qualify and review all incoming leads from potential clients via phone, web forms, live chat, and email by conducting research and effectively delivering to the sales team in a timely manner
• Guide and connect callers to appropriate departments depending on their needs using call software
• Enter and assign all leads in our internal customer relationship management system (CRM)
• Serve customers by providing product and service information and up-selling products and services that apply to their needs
• Answer questions and escalate issues to management to provide proper resolutions
• After the initial training period, the CX Representative will be assigned special projects as necessary to help prepare for other roles within in the company
• Participate in monthly department meetings, including presenting team data and project updates to leadership, such as directors, Vice Presidents, and the company’s CEO.
• Place monthly welcome calls to new customers to provide resources and answer any questions
• Collaborate with other CX Representatives to maintain high call quality standards and ensure we are delivering exceptional experiences to customers

SKILLS & ABILITIES 

Education: 4-year college degree, or equivalent related experience required

Experience: Related Experience

Computer Skills: Basic knowledge and abilities of Microsoft Office products prior knowledge and use of CRM a plus 

Other Requirements :

• Positive and energetic 
• Team Player
• Agile thinker 
• Excellent listening skills
• Tech savvy (Google, LinkedIn, etc) 
• Strong customer service
• Competitive nature 
• Ambitious/confident/determined
• Time management/follow up skills 
• Perseverance
• Ability and desire to influence others 
• Professional appearance and communications

OUR CORE VALUES

Passion to Perform – We are passionate to perform and focus on concrete achievements

Trust to Act – We are empowered to act and act in a powerful way

Act Responsibly – We are responsible for our actions and the consequences they have for our stakeholders and our environment

Make it Fun! – We are serious about making work fun; it’s the way we do things

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.