Drexel University has flagged the Associate Director, Senior Copywriter job as unavailable. Let’s keep looking.

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation’s largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.

Job Summary

The Digital Experience Group of Comcast Business is transforming how new and existing business prospects and customers establish and grow a long-lasting relationship with Comcast.

The Comcast Business Content team collaborates closely with Sales, Product, User Experience, Marketing, Customer Communications and Development counterparts to create and deliver the customer-facing digital content, with a stellar customer experience at the forefront of every decision.

As a Sr. Copywriter on the Digital Experience team, you’ll work alongside marketers, developers, designers to create and maintain copy for products, features, offers and account management on Comcast Business digital properties, ensuring all work aligns with overarching content strategy as laid out by team leadership. You’ll manage your own projects while keeping the copy team and leadership in the loop. You’ll be responsible for creating award-winning copy of your own, while adhering to messaging guidelines and best practices for all products and developing all written elements throughout a given project.

Job Description

Core Responsibilities

  • Craft engaging copy that conveys business value propositions and aligns to marketing strategy
  • Partner with UX design, development, SEO, marketing, and others to produce UX copy, internal messaging, and other pieces as needed  
  • Build business knowledge and understand our various customer segments to create content that fits their needs and perspectives
  • Provide direction and expertise to junior level copywriters
  • Contribute to the team’s overall understanding of product and project relevance and user behavior, specifically from a narrative perspective  
  • Maintain accurate, up-to-date copy files; track messaging feedback (from stakeholders and legal reviewers)  
  • Think beyond the brief to produce concepts and copy that are inspiring and engaging
  • Develop content research and test theories that lead to alternative and fresh messaging solutions 
  • Supports overarching content strategy 
  • Apply business knowledge, customer insights, and data to create effective content 
  • Consistent exercise of independent judgment and discretion in matters of significance
  • Effectively manage multiple projects and competing deadlines
  • Champion the brand and customer experience
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
  • Other duties and responsibilities as assigned

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.

Disclaimer:

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Read Full Description
Confirmed 23 hours ago. Posted 2 days ago.

Discover Similar Jobs

Suggested Articles