Description

The Role:

The Salesforce CRM Lead will work as part of the CRM IT team to support, enhance the Service and Sales Cloud implementation.  This position will be located in Chennai, India. This role will manage the India IT Center CRM technical team members to ensure shifts are adequately staffed, support SLAs are met, issues are resolved in a timely fashion. The role will work with SFDC Architects and leads in AMR to support the Salesforce platform. This is a hand-on role with Salesforce expertise and ability to manage technical team locally.

Your Contribution:

Move fast.  Speak up.  Decide and own.  Drive change.  Exceed customer needs.  These are some of the winning behaviours you’ll need for success at Logitech. In this role you will:

  • Be a part of IT CRM team and work with business teams to analyze and review business, functional, and technical requirements & issues, design solutions, plan and execute future releases

  • Participate in project team meetings and communicate effectively with peers, architects, system analysts, business analysts, project managers, quality control, and across other technology team boundaries, reporting project status as required

  • Provide Tier 1 support to the business users in case of Priority 1 issues with the system

  • Design and develop solutions based on business requirements using Lightning components, Visualforce, Apex, SOQL

  • Support existing integrations between Salesforce and other boundary systems using Salesforce & 3rd party APIs, develop new interfaces as needed

  • Day to day activities includes management of technical team and lead design & development effort with local team and manage deliverable such as releases, support activities etc.

Key Qualifications:

For consideration, you must bring the following minimum skills and behaviors to our team:

  • At least 8+ years experience working in the IT industry

  • 5+ years of experience developing custom applications on the Salesforce Force.com platform using Apex and Visualforce

  • At least 2-3 years of people management experience

  • Experience with Service, Community  and Sales cloud

  • Strong understanding of Salesforce Declarative Programming and Administration (develop code, custom objects, Lightning components, Visualforce pages, Apex, reports, workflows, assignment rules, and more)

  • Knowledge of APEX triggers/SOQL queries and stored procedures

  • Experience with Salesforce.com Web Services APIs

  • Solid understanding of web technologies, such as HTTP, JavaScript, AJAX, HTML, DHTML, CSS and a solid understanding of Object-Oriented design and programming concepts

  • Ability to work in a fast-paced setting and prioritise among competing tasks and assignments

  • Must be a self-starter, with the ability to work independently

  • Must be able to work flexible hours to collaborate with remote IT and business team members

  • Excellent analytical, organizational and problem-solving skills

  • Excellent written and oral communication skills

  • Strong customer service mentality

In addition, preferable skills and behaviors include:

  • Salesforce.com Developer certification

  • Java Developer or SQL certification

  • Work experience using standard HTML/CSS practices

Education:

  • Bachelor’s degree in Computer Science or higher or equivalent

Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio, and reach, for those actions to have a global impact. That’s a pretty sweet spot to be in and we’re always striving to keep it that way. 

                                                                                

 “All qualified applicants will receive consideration for employment without regard to race, sex, colour, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.”

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Confirmed a day ago. Posted 30+ days ago.

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