Job Description Summary:
GW Information Technology is the chief provider of technology services and applications at GW. The area partners with all key stakeholders across GW to equip students, faculty, and staff with the technology and tools necessary to achieve academic excellence. This position works within GW Information Technology and ensures collaboration with both University stakeholders and external vendors.
This experienced technical support position provides enhanced and complex technology support to end users including faculty, students, and staff. This position often focuses on the diagnosis, maintenance, and repair of both hardware and software issues in a service environment with frequent interaction with VIP customers, with hours that may include evening and/or weekend operation. This role typically handles Tier II or Tier III requests by users in either a call center or onsite environment.
This position may have the following duties:
This position works in central information technology and may supervise junior student employees with guidance from management. Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
Minimum Qualifications:
Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization plus 2
years of relevant professional experience, or, a Master’s degree or higher in a relevant area of
study. The degree must be conferred by the start date of the position. Degree requirements may
be substituted with an equivalent combination of education, training, and experience.
Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:
Preferred Qualifications:
Campus Location: Foggy Bottom, Washington, D.C.
College/School/Department: GW IT
Family
Sub-Family
Stream
Level
Full-Time/Part-Time:
Hours Per Week: 40
Work Schedule: Monday-Friday
Position Designation:
Telework: No
Required Background Check: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search
Special Instructions to Applicants:
Position Type:
Posting Number: T000346
Job Open Date:
Job Close Date:
Open Until Filled: No
Applicant Review Will Commence On:
Background Screening Successful Completion of a Background Screening will be required as a condition of hire.
EEO Statement:
The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.
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