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User Experience Design Lead, Vice President

JPMorgan Chase & Co.

Education
Qualifications
Responsibilities
Benefits

Financial management tools should demonstrate the same care and craft as consumer software, designed with contemporary user- and human-centered practices. Senior Experience Designer Leads weave customer and business needs together, while taming complexity throughout the user experience. Commerce Payments is a fast-growing team, and sits at the crossroads for many of Chase’s key initiatives.

As a Senior Experience Designer Lead, in our Commerce Payments team, you will understand the customer and business needs, have strong collaboration with peers, thoughtful planning and coordination across banks and product development teams, and tame complexity for our users. In this role, you will be capable of leading multi-disciplinary UX teams to identify and explore the problem space - from up-front research and insights, though to ideation and prototyping. You must be comfortable wearing different hats, tackling complicated problems, and rallying support for existing and emerging product areas. You are expected to understand and partner with Senior Leaders, while developing strategies which inform prioritization, planning, and decisions.

Job Responsibilities

  • Have a passion for solving complex customer problems in a collaborative, team oriented and cross functional environment. 
  • Clarify business objectives for the product as well as the project
  • Learn different facets of the industry (economics, regulation, technology, etc), as well as business acumen of the organization
  • Lead web/mobile user experience projects with a customer-centric vision for design while understanding and balancing complex servicing architectures and technical requirements. 
  • Participate in upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users, with the support and guidance of Experience Researchers
  • Develop artifacts including project plans, diagrams, journeys, conceptual prototypes and other documents (not wireframes or other end of project deliverables)
  • Identify opportunities by merging business requirements and customer needs to create value in the market
  • Produce provocative product visions to advocate for meeting customer needs
  • Manage trade-offs between business objectives and UX decisions, while influencing the direction of the product roadmap

Required Qualifications, Capabilities, and Skills

  • Bachelor’s Degree in relevant design discipline (e.g.. Interaction Design, Human Computer Interface, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
  • Advanced skills in Interaction Design, Visual/Ul Design, and Information Architecture; Intermediate ability in adjacent skills such as User Research, UX Writing, and Prototyping.
  • Track record of cross functional collaboration across teams with the skill to connect people/teams and cope with rapid change under tight deadlines. 
  • Uncanny ability to connect business goals to customer goals and problems to solutions with creative thinking while being comfortable with ambiguity and change.
  • Comfortable communicating ideas and designs effectively to engineers, product managers, architects, and presenting to leadership while being receptive to constant feedback.
  • Insatiable curiosity, not only about what customers need, do, and think, but about how things work (underlining technology) and how innovation in the market will shape the path forward.
  • Voracious in keeping up to date on the latest developments across the industry and at the platform level (e.g. iOS, voice, etc)
  • Can direct self and others in both planning and structuring the work, and executing on expected levels of quality

Preferred Qualifications, Capabilities, and Skills

  • Strong communicator who shares methodologies, aligns on approaches, tells stories, defends recommendations, etc.
  • Excellent facilitator who designs and runs workshops, includes stakeholders (technology, product, legal, risk, etc.), aligns on hypotheses or solutions, sparks interest and/or generates excitement, etc.
  • Can function as a 1-person team while gaining a critical mass of interest and data, then leverage DCE Research, Design and Content to complete activities
  • Capable of commissioning customer encounters and co-design sessions

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.

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Confirmed 19 hours ago. Posted 22 days ago.

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