Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.

We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

About the role

Generally assigned to medium complexity projects and internal relationships that support the delivery of IT Solutions and drives 3+ areas below:

What you need to know:

Business / IT Partnership Relationship Management: Manages the technology priorities, budget, and planning. Responsible for addressing technology service improvements, challenges, and issues with business-facing manages.

Business Service Delivery Execution & Management: Helps drive approved business technology plans and leads the end-to-end service deployment and delivery. Ensures tech systems and procedures lead to outcomes in line with business goals. May manage key technology performance indicators and metrics.

Risk Management: Proactively identifies issues and risks; resolves complex operational problems for possibly multiple work groups / functions.

Leadership: Individual Contributor

People Management Individual Contributor

Geographic Scope Multiple Countries

Core Competencies See Additional Information: Competencies/Capabilities section below for details

What we’re looking for:

Scope and Impact:

• Role is a leader in supporting the day-to-day delivery of end-to-end technology design and support for a line of business, function, region or one or more countries.
• Duties and responsibilities have scope and impact that extend beyond the area of technology domain / specialization.
• Manages a small sized team of FTEs and managed service partners.

Problem Solving:

• Works with Business and IT Leadership.
• Identifies and resolves more complex problems/issues/ assignments.
• Often responsible for resolving unclear situations utilizing expertise in specialized field.

Autonomy and Decision Making:

• Applies advanced analysis within area of specialization to make decisions.
• Decision-making authority may extend beyond the area of specialization to include unit/team.
• Sets priorities and/or sequence of tasks to achieve objectives with minimal oversight.

Leadership:

• Often provides project oversight and leadership.
• Influence often spans across units/teams and area of specialization.
• Provides guidance and support to junior-level peers.

Knowledge Expertise:

• Has advanced knowledge and understanding in the field of technology and technical concepts.
• Has advanced knowledge on product innovation and well versed in leading edge technology in marketplace.
• Well versed on the technology components of the managed-insurance business products and services.

Education and Years of Experience:

Undergraduate degree in a relevant field or proven record of experience in technology roles with required years of experience. 8+ years in IT Business or Systems Analyst supporting Technology Service Delivery, Technology Transformation, or IT Consulting. 3+ years in leadership position; 3+ years of the experience must be in financial services or insurance industry.

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Veterans are encouraged

A look at our Benefits

We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.

We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com. Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:

IT - Information Technology

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG PC Global Services, Inc.

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