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ABOUT KHAN ACADEMY

Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our proven learning platform offers free, high-quality supplemental learning content and practice that cover Pre-K - 12th grade and early college core academic subjects, focusing on math and science. We have over 155 million registered learners globally and are committed to improving learning outcomes for students worldwide, focusing on learners in historically under-resourced communities.

OUR COMMUNITY 

Our students, teachers, and parents come from all walks of life, and so do we. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger. We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve. We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional.

THE ROLE

The Senior Administrator, Salesforce Marketing Cloud will own the day-to-day configuration, support, maintenance, and improvement of our organization’s Salesforce Marketing Cloud environment. Working closely with staff from the philanthropy, sales, customer success, & finance teams (among others), this administrator will identify, develop and deploy new business processes. As a unique role within Khan Academy, we are looking for someone with a breadth of skills in Salesforce Marketing Cloud Administration, IT, and Technical Project Management.

What you will do:

  • Serve as sole full-time administrator for a Salesforce Marketing Cloud environment with 30+ users, across the Philanthropy, Marketing, Finance and Districts teams.
  • Handle all administrative functions for Salesforce Marketing Cloud, including: performing data manipulation, creating and troubleshooting data integrations, customizing user journeys, creating automations, selecting audiences, improving solutions based on knowledge of industry trends, providing support and training for our team of internal Salesforce superusers and stakeholders, and prioritizing improvements and changes to Salesforce.
  • Coordinate with the Senior Technical Program Manager, Salesforce to translate business requirements into well-crafted solutions that best leverage the Salesforce Marketing Cloud platform and products to their full capacity in support of functional teams.
  • Manage all Salesforce Marketing Cloud integrations (except in cases where they may be handled by a Salesforce Consultant/Partner) including automations in Automation Studio, Data Extensions, and custom integrations from internal relational databases to Marketing Cloud.
  • Facilitate organizational alignment for the near- and long-term vision of how Salesforce Marketing Cloud is used by contributing to the roadmap and playing a key role in the planning processes for upcoming releases and projects.

WHAT YOU BRING

  • 3+ years of Marketing Cloud administrator or developer experience
  • Salesforce certifications:
  • Marketing Cloud Administrator
  • Marketing Cloud Developer is a plus
  • Marketing Cloud Consultant is a plus
  • Strong understanding of the Marketing Cloud Builders and Studios, with the ability to build custom automations, journeys, audiences, data extensions and other content of intermediate or greater complexity 
  • Proficient with advanced areas of Marketing Cloud, along with the ability to both improve efficiency and troubleshoot issues with integrations across Marketing Cloud
  • Experience configuring data flows into and out of Marketing Cloud in order to provide accurate and well-designed integrations using cloud connector, data extensions, and APIs
  • Experience with AMPscript and SQL
  • Experience with productivity tools (Google Workspace, Office 365, Confluence, Slack, Jira)
  • A demonstrated interest or experience in building out marketing and/or fundraising and philanthropy automation using technologies is a plus
  • Experience with nonprofit processes and business objectives is a plus
  • Proven cross-cultural competency skills demonstrating self-awareness, awareness of other, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization.
  • Motivated by the Khan Academy mission “to provide a free world-class education for anyone, anywhere."

PERKS AND BENEFITS

We may be a non-profit, but we reward our talented team extremely well! We offer:

  • Competitive salaries
  • Ample paid time off as needed – Your well-being is a priority.
  • Remote-first culture - that caters to your time zone, with open flexibility as needed, at times
  • Generous parental leave
  • An exceptional team that trusts you and gives you the freedom to do your best
  • The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
  • Opportunities to connect through affinity, ally, and social groups
  • And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life

At Khan Academy we are committed to fair and equitable compensation practices, the well-being of our employees, and our Khan community. This belief is why we have built out a robust Total Rewards package that includes competitive base salaries, and extensive benefits and perks to support physical, mental, and financial well-being.

The target salary range for this position is $127,423 - $159,279 USD / $159,279 - $199,099 CAD. The pay range for this position is a general guideline only. The salary offered will depend on internal pay equity and the candidate’s relevant skills, experience, qualifications, and job market data. Exceptional performers in this role who make an outsized contribution can make well in excess of this range. Additional incentives are provided as part of the complete total rewards package in addition to comprehensive medical and other benefits.

MORE ABOUT US

  • Sal’s TED talk from 2011
  • Sal’s TED talk from 2015
  • Sal's TED talk from 2023
  • Our team: http://www.khanacademy.org/about/the-team

OUR COMPANY VALUES

Live & breathe learners

We deeply understand and empathize with our users. We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love. Our success is defined by the success of our learners and educators.

Take a stand

As a company, we have conviction in our aspirational point of view of how education will evolve. The work we do is in service to moving towards that point of view. However, we also listen, learn and flex in the face of new data, and commit to evolving this point of view as the industry and our users evolve.

Embrace diverse perspectives

We are a diverse community. We seek out and embrace a diversity of voices, perspectives and life experiences leading to stronger, more inclusive teams and better outcomes. As individuals, we are committed to bringing up tough topics and leaning into different points of view with curiosity. We actively listen, learn and collaborate to gain a shared understanding. When a decision is made, we commit to moving forward as a united team.

Work responsibly and sustainably

We understand that achieving our audacious mission is a marathon, so we set realistic timelines and we focus on delivery that also links to the bigger picture. As a non-profit, we are supported by the generosity of donors as well as strategic partners, and understand our responsibility to our finite resources. We spend every dollar as though it were our own. We are responsible for the impact we have on the world and to each other. We ensure our team and company stay healthy and financially sustainable.

Bring out the joy

We are committed to making learning a joyful process. This informs what we build for our users and the culture we co-create with our teammates, partners and donors.

Cultivate learning mindset

We believe in the power of growth for learners and for ourselves. We constantly learn and teach to improve our offerings, ourselves, and our organization. We learn from our mistakes and aren’t afraid to fail. We don't let past failures or successes stop us from taking future bold action and achieving our goals.

Deliver wow

We insist on high standards and deliver delightful, effective end-to-end experiences that our users can rely on. We choose to focus on fewer things — each of which aligns to our ambitious vision — so we can deliver high-quality experiences that accelerate positive measurable learning with our strategic partners.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We value diversity, equity, and inclusion, and we encourage candidates from historically underrepresented groups to apply.

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Confirmed 13 hours ago. Posted 21 days ago.

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