Who Are We?
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Technology
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$101,700.00 - $167,800.00
Target Openings
1
What Is the Opportunity?
Travelers is seeking an initiative taking, hands-on experienced technology leader able to horizontally traverse our Business Insurance landscape to define, execute and support continuous improvement initiatives for improving the business and agent technology experiences. All while working in an Agile framework.
(1) Drive Problem Management practice - Very strong analytical and critical thinking skills – specializing in root cause analysis to drive system
stability and a quality experience. Work with application and infrastructure owners, vendors across the enterprise to prevent incident and
problem recurrence. Lead through influence as a sole contributor and work with team on assignments.
(2) Conduct Data Analysis across many sources and technologies such as application performance monitoring, incident/problem/change
management data as well as typical insurance application and platform data. Ability to identify trends, patterns and provide metrics and
reporting through a horizontal lens. Synthesizing data into informational insights.
(3) Focused on learning and leveraging ServiceNow platform capabilities current and future, technical and non-technical. Exploring performance / predictive analytics as the platform evolves including AI.
This role is part of an evolving team focused on identifying patterns, trends to drive actions across to meet or exceed objectives/key results and KPI's. Demonstrate a broad understanding of technology stacks and applications to identify gaps. Move seamlessly between sole contribution work and leadership. Must be comfortable taking on different roles based on need or where the data may take us. If you enjoy ground floor opportunities to put your imprint on, possess a natural curiosity and passion for learning and are energized by continuously improving business and customer experiences this may be a role for you.
What Will You Do?
- Drive Problem Management practices across Business Insurance and influence enterprise practices to achieve a healthy technology environment. Using failures as learning opportunities for improvement. Break down problems to manageable pieces and articulates next step actions. Is very good at root cause identification versus symptom.
- Problem Solving & Decision Making – demonstrate sound analytic and diagnostic skills dealing with issues that are loosely defined and/or conflict with available information. Has the ability to reach sound decisions quickly. Carefully evaluates alternative risks and solutions before acting. Optimizes the use of available resources.
- Data Analytics - mining data from multiple sources to identify patterns pro-actively and reactively on technology quality and experience. Using tools and platforms from the ITIL practices for incident, problem and change to other data extraction tools.
- Navigate and influence a wide audience from senior leadership to engineers and operations executors – considerable people interactions. Ensure a good working relationship is established with all necessary support organizations both internal and external.
- Understand complex workflows to identify continuous improvement opportunities
- Change Management – ability to successfully influence the people side of change in a collaborative and constructive manner. Enjoys navigating through ambiguity toward outcomes, while bringing others through the change process.
- Ensuring metrics & reporting integrity and quality
- Manages within established organizational objectives.
- Applies knowledge of current industry trends and techniques to formulate solutions within the context of assigned projects and/or enhancements
- Perform other duties as assigned
What Will Our Ideal Candidate Have?
- Bachelor’s degree in Information Systems, Computer Science or Software Engineering or related field
- 6-8 years of technology or business-related experience including leadership experience required
- Problem Management and familiarity with ITIL practices
- Hands on data analytics experience – deep analytical capabilities, some scripting, different tool usage to analyze & pattern data
- Knowledge of Property & Casualty Insurance, preferably commercial insurance
- ServiceNow Knowledge very beneficial
- Lean/Six Sigma certifications a plus
- Strong customer orientation with excellent oral and written communication skills.
Technical Knowledge:
- Demonstrates in depth knowledge of multiple applications, functions and technologies
- Has working knowledge of all programming disciplines and an understanding of the business that the assigned systems are supporting.
- Has conceptual knowledge of varying technologies and the ability to make decisions based on that knowledge.
- Has thorough understanding of staff responsibilities, abilities and development needs.
- Working knowledge of ITIL Service management platforms
Business Knowledge & Partnership:
- Able to develop business partnerships and influence business priorities through solution identification aligned with business objectives and goals.
- Ability to create an atmosphere where business partner's issues are dealt with professionally, and in a timely manner.
- Communicates openly and effectively in a manner consistent with the audience.
Problem Solving & Decision Making:
- Demonstrates sound analytical and diagnostic skills dealing with issues that are loosely defined and/or where information is available but must be further analyzed.
- Once decisions are made, is able to execute on plans.
- Breaks a problem down to manageable pieces and implements effective, timely solutions.
- Takes input from several sources, decides if all the information needed is available and moves to a decision.
- Openly and directly confronts conflict until resolved.
Team Orientation:
- Maintains effective partnerships across the organization and is able to influence senior management, peers and subordinates through an inclusive style and recognition of their abilities and knowledge.
- Balances team and individual responsibilities.
- Exhibits objectivity and openness to others' views.
- Gives and welcomes feedback.
- Puts success of team above own interest.
Leadership:
- Identifies those unit tasks that are most important and maintains a clear sense of priorities and the larger picture.
- Anticipates and effectively responds to changes in workload and resources.
- Is able to influence management, peers and subordinates through an inclusive style and recognition of their abilities and knowledge.
- Knowledge of Agile methodology and ability to apply them to projects of moderate complexity. In the Agile environment the manager level typically performs as the Scrum Master or Kanban Master.
- Supports a distinct business unit or several smaller functions.
- Responsibilities are assigned with some latitude for setting priorities and decision-making using established policies and procedures.
- Results are reviewed with next level manager for clarification and direction before proceeding.
Planning and Project Management:
- Identifies those unit tasks that are most important and maintains a clear sense of priorities and the larger picture.
- Anticipates and effectively responds to changes in workload and resources.
- Is able to influence management, peers and subordinates through an inclusive style and recognition of their abilities and knowledge.
- Knowledge of Agile methodology and ability to apply them to projects of moderate complexity. In the Agile environment the manager level typically performs as the Scrum Master or Kanban Master.
Financial Awareness:
- Understands, has input to budget process, and is responsible for cost effective expense control of assigned projects.
- Demonstrates sound cost-effectiveness.
- Failure to achieve objectives can result in delays or inefficiencies requiring the readjustment of resources and/or staff.
- Responsible for important and confidential information.
Human Resource Management:
- Demonstrates good interpersonal skills by displaying an understanding of the needs and perspective of others.
- Able to balance the workload of team members and supervise individuals of varying abilities.
- Able to identify the talents of others and match them to the tasks that will best suit the unit goals and/or provide growth for the individual.
- Able to assess and identify employee development and put together a training plan for the individual.
- Coaches staff to stimulate their professional growth.
- Recruits and retains effective staff members.
- Demonstrates a capacity to recognize, value and respect differences across a diverse work force.
- Depend on the specific role but some examples may include; ITIL, Kanban/ Agile/SAFe
What is a Must Have?
- High School diploma or equivalent required.
- 3 years of technology or business related experience required.
What Is in It for You?
- Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
- Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you’re eligible for five free counseling sessions with a licensed therapist.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.
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