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CEC - MIS Resource - Customer Experience Center - Contact Centre Inbound

Kotak

Job Role :

  • Periodic extraction and publishing of MIS/Reports/Dashboard/Info graphs and Dumps
  • Ensure Data’s are provided to the top management on time and make certain the accuracy of data
  • Maintain Timely submission and circulation of Data to the stake holders of below mentioned data
  • Ensure data are provided for compliance and Audits and RCSA and related compliances
  • Sales Management - Has to provide to ensure data and eligible base provided to sales management unit to drive sales across the contact center. 
  • Timely and accurate execution of adhoc requests
  • Ensure and comply to all control and compliance guidelines on data sharing

Job Description :

  • Graduate
  • Minimum of 1 year of MIS experience.
  • Good Communication Skill
  • Good hand on Info graphics, MS Excel, VBA (Macro ), MS access
  • Proficient in advance excel, h lookup, v lookup, power pivots
  • Basic analytics skills
  • Expertise on Power Point, Prezi and other slide making platforms.
  • Comfortable with flexible shift and work timings
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Confirmed 17 hours ago. Posted 30+ days ago.

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