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Contact Center Representative
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CEC - MIS Resource - Customer Experience Center - Contact Centre Inbound
Kotak
Thāne, India
Education
Junior
Qualifications
Customer Experience
Commercial Banking Industry
Publicly Listed Companies
Benefits
Full-Time
Other
No Degree Specified
Apply
1,000+ Similar
Jobs
Job Role :
Periodic extraction and publishing of MIS/Reports/Dashboard/Info graphs and Dumps
Ensure Data’s are provided to the top management on time and make certain the accuracy of data
Maintain Timely submission and circulation of Data to the stake holders of below mentioned data
Ensure data are provided for compliance and Audits and RCSA and related compliances
Sales Management - Has to provide to ensure data and eligible base provided to sales management unit to drive sales across the contact center.
Timely and accurate execution of adhoc requests
Ensure and comply to all control and compliance guidelines on data sharing
Job Description :
Graduate
Minimum of 1 year of MIS experience.
Good Communication Skill
Good hand on Info graphics, MS Excel, VBA (Macro ), MS access
Proficient in advance excel, h lookup, v lookup, power pivots
Basic analytics skills
Expertise on Power Point, Prezi and other slide making platforms.
Comfortable with flexible shift and work timings
Read Full Description
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Jobs at Kotak
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Confirmed 17 hours ago.
Posted 30+ days ago.
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