- Are you known for your ability
to quickly diagnose the root causes of various computer issues and provide
immediate solutions to your customers?
- Do your technical expertise and
extraordinary customer service skills make a lasting impression on guests,
clients and associates?
- Are you a highly organized and
responsible IT professional who can prioritize the urgency of multiple
requests to meet customer demands with outstanding quality?
you thrive in a fast-paced environment where you are always on the go and
working with a wide range of technical issues and individuals?
As an IT help desk/end-user support
specialist at Gallup’s location in Bangkok, you will be responsible for
ensuring that all Gallup users, including visiting associates, have world-class
technical support to do their jobs perfectly.
You will work to build close
relationships with Gallup associates and educate them on Windows user and
server environments. You will collaborate with technology partners across the
globe (primarily in our Omaha, Nebraska USA location) to support all critical
infrastructure within the Bangkok location.
You will be responsible for
supporting all on-site technology and equipment, including troubleshooting
workstations and workstation software; maintaining network equipment, including
file servers, routers and switches; and monitoring all critical business
systems and applications for up-time and availability.
- An associate degree or at least
two years of experience in a technical help desk (or similar) role is
- Broad knowledge of networking,
computer hardware, and software applications and experience
troubleshooting technical issues are required.
- A minimum of one year of
experience in a Windows user and server environment and experience
supporting all Microsoft Office applications are required.
- The ability to learn new
processes and systems quickly and to multitask while remaining customer
oriented are essential to success in this role.
- Fluent in both English and Thai
Gallup’s forward-thinking research, analytics, and advice help leaders around the world solve their most pressing problems. Combining more than 75 years of experience with our global reach, we know more about the attitudes and behaviors of the world's constituents, employees, and customers than any other organization. Gallup helps private and public organizations boost organic growth through measurement tools, strategic advice, and education. Our 2,000 professionals deliver services at client organizations, through the Web, and in nearly 40 offices around the world.
Gallup hires people who bring energy, enthusiasm, and the right talents to our unique workplace. Our associates are self-starters with a mission to achieve great things and to contribute to new ideas and fresh concepts that are rooted in profound research and refined intelligence. Through hard work and collaboration, Gallup associates strive to build great relationships with each other and in client organizations.
Gallup is an Equal Opportunity Employer