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Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

In Roche Informatics, we build on Roche's 125-year history as one of the world's largest biotech companies, globally recognized for providing transformative innovative solutions across major disease areas. We combine human capabilities with cutting-edge technological innovations to do now what our patients need next. Our commitment to our patients' needs motivates us to deliver technology that evolves the practice of medicine. Be part of our inclusive team at Roche Informatics, where we're driven by a shared passion for technological novelties and optimal IT solutions. 

As an IT Workplace Services Professional you continuously evaluate and improve the employee experience through subject matter expertise in the digital workplace, focusing on efficiency, employee satisfaction, and ensuring business continuity. This is a varied role and can give you a springboard into other careers in Informatics and beyond.

Your key responsibilities:

  • Acting as a digital enabler for our business colleagues & functions
  • You drive employee productivity through consultancy, provide intimacy and site proximity at the sites, and ensure a personalized Roche employee experience.
  • You leverage available data (e.g.: Nexthink, SNOW) for proactive support
  • You support and manage the Incident/ Request management processes to ensure Service Level Agreements are met and drive continuous improvement through trend analysis.
  • You manage IT hardware lifecycle management & deskside support processes/managed services for the site 
  • You provide support & guidance for onsite services (e.g. events and meetings) by leveraging from internal and external providers. Drive the user experience and promote best practices. 
  • You drive and enable standard workplace infrastructure, global/local projects, and deployments in collaboration with product teams. 
  • You proactively address and follow through on process-improvement ideas
  • You support & drive budgeting process related to the respective site
  • You support local audit, inspection and certification requirements
  • You support local Business Continuity and IT Disaster Recovery planning activities

Your qualifications and experience:

  • Exhibits a Lean-Agile Mindset
  • Enterprise mindset that can break down silos. Focus on delivery through collaboration, and bringing people together to work towards the same purpose across organizational boundaries.
  • Exhibits intellectual curiosity and integrity and has a strong passion for innovation
  • Understanding of Roche-supported operating systems, devices and applications, including the Google Suite of Applications, MS Office, etc.
  • Experience with ticketing systems and troubleshooting hardware, software and mobile devices. 
  • Excellent working knowledge of the ITIL v3 processes in an IT service delivery
  • Solid written and oral communication skills in English, German is a plus

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche Diagnostics International in Rotkreuz is a leading provider of diagnostic systems solutions, and the largest manufacturer of fully automated in vitro diagnostic systems in Switzerland. We are more than 2’700 passionate colleagues from over 65 nationalities. Find out more about our site in Central Switzerland, here.

Besides extensive development and training opportunities, we offer flexible working options, 18 weeks of maternity leave and 10 weeks of gender independent partnership leave. Our employees benefit from multiple services on site such as child-care facilities, medical services, restaurants and cafeterias, as well as various employee events.

We believe in the power of diversity and inclusion, and strive to identify and create opportunities that enable all people to bring their unique selves to Roche.

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Confirmed 17 hours ago. Posted 8 days ago.

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