Deliverables (Maximum 5-6key responsibilities) IncreaseRevenue from Data, Mobile & Fixed lineBusiness
- Develop new leads from new / existing accounts, coordinate kick off meetings, review customer requirements, identify Airtel Business capabilities for designing resolutions, ensuring preparation of RFS and project take-off.
- Ensure Account Coverage and Account Management with select industry clients and improve the revenues from accounts and manage the overall profitability for an account.
- Develop Enterprise Account based strategy i.e. understanding the existing telecom solutions and proposing solutions to maximize share of business
- Understand thebusiness, market needsand the competitive environment of the client
Enhance customer experience and delight
- Define customer impacting KPIs,review and monitor processes and
continuously improve customer support processes and manage the customer retention through churn control and effective rate control
- Ensure adherence to SLA, projectdelivery and collections and have a keen eye towards customer satisfaction.
- Build the relationship with the customerby helping the customer get the best customized solutions/he can get.
Account Penetration &Account Planning
- Need to ensure account planning for the accounts and map the goals of the account and ensure coverage within the accountboth it terms of the breadth & width of the account.
- Help move the account over the continuum and get certification from the customer.
Team Development
a. Grooma strong, empowered team, which drivesbusiness with self-initiative and provides benchstrength to the organization
MajorChallenges :
- Appreciate the currentchallenges and concerns of the key customers, as well as future trendsthat may be impactful to their business
- Needs to demonstrate knowledge and competency in relevant domainsin order to manage different stakeholders untoa common goaland direction.
- Networking and sellingskills are essential to develop strongcircle of influence across the companies.
- Internally,needs to guide/align direct and indirect organizations to deliverthe desired outcomes based on agreedteam strategy.
- Thoroughly understand the business of the organization in order to develop a true businessrelationship with the customer and cater to his/her needs accordingly
Decision level Prime: Final Decision Making authority, accountable to the Management
- Product DOAs
- Voice products basis on market dynamics
- Revenue & OB Growth of the set of accounts
Shared: Decisions reached jointly withpeers on a
collective basis
# Got to marketstrategy
# Co-creating Synergies and workways with Product/ TSG and CSteam
# Managing RFPs , Highcapex
and Bid management
Contributory: Makes a major contribution to a decision or policy judgment
reached by others 1)Competition information
2)Customer experience
Demonstrate (Key competencies)
- CommercialAcumen
- New Age Consultative Selling
- Customer Service Orientation
- Key Account Planning & Management
- Executive Presence
- Enterprise/Carrier Product Knowledge
- Relationship Building at all levels of the customer organization
- Strategic vision- both short term and long term.
- Time Management and delegation
- Building Teams: guide and motivate the team in orderto achieve synergy
- Cross-functional collaboration
Educational Level
Must have:
MBA or equivalent
Preferred:
B.E./ B. Tech. +MBA
Working Experience
Must have:
- DGM: 8- 10 years’ experience in the B2Bspace
Preferred:
B2B SalesExperience in Telecom/ Technology domain, leadinga team of 4-6
Primary accounts:
Account Mix –
- BM -Growth and Transformation Accounts– Mid-sized accounts and few large accounts
BM – Strategic accounts- Majorly large accounts, with few penetration accounts (with high revenue potential)
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