Lumen

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Strong technical skill level working on complex assignments within the Lumen transport network 24x7 Fast-paced heavy-workload environment.

Performs varied tasks of moderate to High Level complexity requiring the application of standard procedures and criteria.

Responsible for troubleshooting problems of network equipment and circuits. This includes the fiber, transport equipment and all critical infrastructures.

Demonstrates a degree of experience maintenance & testing, test equipment, telecommunication equipment outside plant network in a given geographic boundary, including metro and long-haul fibers.

Experience with Transport, MOP, Network Operations Centers, SONET, and DWDM all a plus.

This role is a Hybrid position. You will be asked/required to come into the office for trainings, meetings, and other significant functions. Team members typically come in at least one day per week, however that is at the discretion of the manager and the business unit. Candidates should live in Broomfield/Denver CO, Norcross GA, Tempe, AZ, Tulsa, OK

The Main Responsibilities

• Monitors and maintains the Lumen Transport Network. Opens trouble tickets and works the repair of network equipment and facilities with field operations, next level support and off-net providers. 
• Knows equipment-specific maintenance procedures and can assist field ops in card swaps and equipment restoral. 
• Takes the lead in driving equipment and facility repair. 
• Knows transport network topology and can make final go/no-go decisions on maintenance activities based on current network status. 
• Analyzes network events and identifies critical issues, setting appropriate priorities to maintain network reliability. 
• Able to follow MOPs, anticipate problems, and take corrective action proactively. 
• Has a thorough understanding of transport networks and Lumen repair procedures. 
• Able to work with minimal supervision in a Network Operations Center.

What We Look For in a Candidate

• Teamwork and interpersonal skills are critical.
• Self-initiative and excellent communication skills.
• Expert in SONET, SDH, and DWDM equipment maintenance and troubleshooting.
• Knowledge of transport network operations centers processes and tools.
• Experience with Ciena, Infinera, Fuji, Cisco, Nortel, ALU, Coriant, Huawei - to name a few.

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What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 329267

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :

43830

Salary Max :

97560

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.