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Job Description Summary

Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction, and maintaining all equipment models specific to Magnetic Resonance Imaging (MRI) and multi-modality.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

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Job Description

Roles & Responsibilities

  • Maintains all models specific to the Ultrasound Modality in the assigned area.
  • Total system level troubleshooting on complex multi-symptom problems.
  • Daily interface with Doctors, Sonographers, Biomedical engineers & end-users on equipment status issues.
  • Acts to ensure satisfaction to primary customers.
  • Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team.
  • Assists in the growth and direction of business in his/her assigned area.
  • Responsible for Warranty, Installation and PM (Planned Maintenance) contract cost control.
  • Responsibly completes all administration tasks on time. Ensures timely completion of FMIs (Field Modifications) and PM (Planned Maintenance) inspections documentation for assigned accounts.
  • Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.

Qualifications

  • Degree/Diploma in Electronics Engineering, Computer Engineering, Information Technology, Biomedical Engineering or equivalent
  • Minimum of 3-4 years field service experience in healthcare industry
  • Knowledge in Ultrasound is a must
  • Excellent problem-solving skills, able to think outside the box
  • Good DICOM, PACS knowledge on network connectivity for integration of IT solutions
  • Strong sense of accountability and ownership over customer issues and other responsibilities
  • Strong potential and willingness to learn new techniques
  • Excellent customer service skills; able to deal tactfully and effectively with customers
  • Excellent verbal and written communication skills in English
  • A good team player and can work seamlessly with cross-functional teams

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Confirmed 6 hours ago. Posted 16 days ago.

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