At Persona, we're building the first universal and comprehensive identity infrastructure to help businesses of all sizes better serve and protect their customers' identities. Our identity platform enables businesses to securely collect and manage their customers' personal information, to verify that their customers are who they say they are, to analyze and detect fraud and abuse, and to pull sensitive reports about their customers in a privacy-centric way. In a world where consumer behaviors are changing and privacy and identity are taking on a new meaning, we want to help businesses find their superpowers and do it while putting their customers, the people, first.
About the role
As an Implementation Engineer, you will be the primary point of contact on a portfolio of implementation projects to support our customers and ensure they reduce time to value and are set up for long-term success. You’ll build trusted relationships and ensure timely project delivery and high-quality execution. You'll serve as their technical advisor, helping craft solutions to their business needs by leveraging our platform’s capabilities and industry best practices.
Beyond day-to-day support during onboarding, you'll work closely with product, engineering, and growth serving as the bridge between the technical and customer-facing teams. You will partner with the Sales, Solutions Engineering, and Customer Success teams to develop resources and processes to scale implementation support, improve customer education to drive self-serve usage, and create automation to drive repeatable and efficient launches. This role will be a key contributor on a fast-growing team, working across Engineering, Product, and Marketing to ensure customers are successful during their initial build and set-up to derive long-term value from the platform.
Compensation & Equity
For this role, the estimated base salary range is between $110,000 - $130,000. Base salaries are just one component of the total compensation package and are determined by a number of factors such as years of experience, expertise, qualifications and more. In addition to base salary, we offer competitive equity packages that play a big part in recognizing you for the huge impact you will have on helping us achieve our mission. Please note, the salary range is a guideline that is subject to change without notice.
Diversity, Equity, Inclusion and Belonging
At Persona, we strive to put diversity and inclusion at the forefront of everything we do, reflecting our core values. Our DEIB Employee Resource Group seeks to build a diverse and inclusive team that fosters an environment where each Personerd feels empowered to bring their unique differences to work and achieve their full innovative potential. Our hope is that by fostering such an environment, we strengthen our business and relationships by putting people first.
We strive to promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.
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