Marriott

Additional Information: This hotel is owned and operated by an independent franchisee, Pacific Hospitality Group, LLC. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Summary

A Front Desk Agent is responsible for checking hotel guests in and out of their rooms. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. They also have to store any luggage as needed by guests.

Duties & Responsibilities

Primary Responsibilities/Essential Functions:

• Checking in guests to hotel using Front Office system and modifying reservations, acting as hotel operator and performing concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
• Resolves guest complaints within scope of authority, otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
• Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.
• Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.

Special Skills & Abilities Demands:

While performing the duties of the job the team member frequently uses fingers to enter data into computer or operate telephone/office equipment. The team member is required to have close visual acuity to view telephone console, computer terminal, documents and guests. The team member is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned and to make general observations of facilities. The team member is subject to inside environmental conditions. The noise level is usually quiet. The team member is subject to hazards that includes proximity to electrical current found in office related equipment. The team member is occasionally subject to atmospheric conditions such as perfumes, odors, or dusts

Job Requirements

Qualifications (relevant experience, education and training):

1. Guest service or customer service experience desired.

2. Must have excellent customer service/communication skills to work with guests of various social, cultural, economic and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction.

3.Requires ability to perform basic math skills such as addition, subtraction, multiplication and division.

4. Requires basic computer skills to enter data, read, and interpret information.

5. Requires attention to detail. Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency situation.

6. Must be able to speak, read, write and understand English to understand instructions, safety rules, and communicate with guests. Proficiency in another language a plus.

7. Able to work independently with minimal guidance and as part of a team.

8. May be required to posses a Texas Alcohol Beverage Certificate/Food Handler's certificate if assigned to the night shift.

9. Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends and alternate shifts.

10. Must maintain a clean appearance and professional demeanor.

11. Completes all required training as scheduled.

This company is an equal opportunity employer.

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