Overview of Positions' Responsiblities
As a member of a defined cluster organization, the Associate has responsibility for activities in the cluster:
Key focuses in this role are:
- Contributes advanced knowledge and skill in technology and general hospitality business knowledge to support assigned property(ies) and technology Information Resources objectives.
- Responsible to the property for all technology implementation, maintenance and support (including Internet).
Stakeholders
- Cluster Team members
- Regional iT Support resources
- Properties Management primarily the GM and DOF and other Executive Committee team members
- Infrastructure technology partners
- Local hardware, software and service technology partners
Measurement of Success
General
- Effective individual contributor and team player.
- Actively seek to be current with new technology within the hotel industry and Company.
- Maintains computer/PABX etc. facilities and offices in a clean and orderly manner.
- Completes assigned projects as specified within time frame.
Product
People
- Demonstrates ability to operate independently (as well remotely).
- Builds and maintain positive and effective relations with other members of Cluster iT team members, Regional iT, properties management team members in the cluster and technology partners, resulting in an effective work environment.
Process
- Effectively executes process and procedures for systems management including patching, pre-emptive maintenance, upgrades, backup, disaster recovery planning and testing as well as user ID management and Audit controls.
Specific Responsiblities
General
- Proactively seeks to achieve desired results.
- Executes, prioritizes, organizes, and accomplishes assigned work.
- Demonstrates and applies iT knowledge by keeping up-to-date technically and applies new knowledge to job.
Product
- Ensures stakeholder technology needs are met.
- As per assigned.
People
- Build and maintain positive and effective relations with all the stakeholders.
- Provides timely information to co-workers.
Process
- Uses computers and computer systems (including hardware and software) to conduct iT activities.
- Monitors and manages the acquisition and maintenance of property based systems.
- Ensures that computer and network operations occur according to procedures.
- Ensures backup/recovery functions are performed on scheduled basis.
- Ensures administration functions for hardware, operating and application systems are maintained and completed on consistent basis.
- Generates systems communications for property users to provide user tips, alert users of system problems and inform staff of progress or status.
Specific Skills & Experiences Required
Technical Skills
Solid knowledge of :
- Server and Active Directory Architecture and Security implementation.
- Windows Server Operating System and Active Directory.
- Desktop Operating iT and Desktop Management (GPO).
- Outlook email and approved mobile devices.
- iT organization and resources available.
- LAN Networks.
- Understanding of all of the Company’s technical standards and MIPs.
Other Skills
- Competent written and spoken English skills.
- Potential leadership skills.
- Past project management and organization skills.
Experience
- One year prior experience in operating or opening one of our Company Managed Hotels alternatively prior experiences in operating or opening one of our competitor Hotels.
Other
- 24X7 availability.
- Able to operate at any part of the city that the cluster serves.
Specific Skills & Experiences Desired
- Hotel or Hospitality Management education or Bachelor’s degree level or equivalent.
- Awareness of global hospitality technology trends.
- Back of the house and guest facing operational and technical experience with hospitality management systems
Appendix - PI Support
Measurement of Success
Effectively executes process and procedures for PI management including guest engagement, installation support, regular maintenance and test and generate the PI related reports.
Specific Responsibilities
- “iT Internet Champion” service in the hotel lobby to provide front-line guest support
- Provide 1st tier of support to PI related matters, including laptop connectivity issues
- Provide installation support and enhancement of PI login page
- Handle support calls with minimal delay and minimize the user downtime
- Maintain Support database with up-to-date information of a ticket with description and “closed” or “open”
- Provide on-site support during conferences and events
- Test and roll out new Internet based applications for the sites
- Perform upgrades and apply patches to Operational Systems where appropriate
- Provide on-site support by leveraging in-depth technical and application knowledge
- Conduct routine checks on internet related systems for reboot, patches, upgrades, backup, configuration and logs
- Conduct regular internet network speed test
- Prepare relevant reports for
- next day arrival/VIPs/VVIPs
- last 24hrs call log
- audit log
- guest feedback
- Conduct routine room checks and maintenance for PI
Specific Skills & Experiences Required
Technical Experience
- Preferably with 2 years network technical support experience in telecommunication or hospitality industry
- Prior experience as (MCSE) Microsoft Certified System Engineer, CCNA or Master Antenna Television (MATV) certification is a plus
Other
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
Read Full Description